Mac & Windows Service Desk Pro — Executive Support

Harbor Freight Tools; Calabasas (CA); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Early pay access

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401k plan

Paid time off

Job summary

Harbor Freight Tools is seeking a Service Desk Analyst to provide desktop and mobile device support for staff, including Windows and Mac environments, software applications, and executive staff assistance. Responsibilities include configuring devices, creating scripts for deployments, maintaining documentation, and responding to issues within SLAs.

The role involves occasional travel up to 5% and supports staff across multiple locations.

Qualifications

• Experience providing desktop support and troubleshooting in Windows and Mac environments.
• Familiarity with Active Directory and enterprise device management is a plus.
• Strong customer service skills with ability to resolve issues promptly.

Responsibilities

• Provide desktop and mobility device support with high customer satisfaction.
• Monitor Windows and Mac environments for performance issues and outages.
• Troubleshoot network and application problems per SLAs.
• Create and test Windows/Mac automation scripts for deployments.
• Manage desktop image and software updates across devices.
• Maintain SOPs and knowledge base articles for staff use.
• Configure MS Office apps and domain permissions via Active Directory.
• Track hardware in asset inventory and assist with telecom systems.

Job description

Harbor Freight Tools is seeking a Service Desk Analyst to provide desktop and mobile device support for staff, including Windows and Mac environments, software applications, and executive staff assistance. Responsibilities include configuring devices, creating scripts for deployments, maintaining documentation, and responding to issues within SLAs.

The role involves occasional travel up to 5% and supports staff across multiple locations.