Mac Support Technician 1

SUNY Upstate Medical University; City of Syracuse (NY); On-site; USD 48,000 - 60,000; Full time

Job summary

SUNY Upstate Medical University in Syracuse seeks a Mac support specialist to install, troubleshoot and repair Mac hardware and software across campus. The role includes handling device moves, migrations, and resolving connectivity issues with printers and servers.

You will troubleshoot Mac hardware and software, provide customer service, and collaborate with IT teams to ensure smooth operations in a dynamic healthcare environment.

Qualifications

• Bachelor's degree and at least one year Mac support and customer service experience.
• Excellent interpersonal skills required.
• Experience with troubleshooting Mac hardware and software.

Responsibilities

• Install, troubleshoot and repair Mac hardware and software applications.
• Installations include new devices, departmental moves and migrations from existing computers.
• Research and resolve hardware and software problems as necessary.
• Troubleshoot connectivity problems with client devices, network printers, files servers and host systems.

Skills

Mac support

Customer service

Interpersonal skills

Education

Bachelor's degree

Tools

Mac hardware

Job description

Job Summary:

Install, troubleshoot and repair Mac hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems.

Minimum Qualifications:

Bachelor's degree and a minimum of one year of experience to include Mac support and customer service or equivalent combination of education and experience, plus excellent interpersonal skills required.

Work Days:

Monday through Friday 8:00am to 4:30pm

Message to Applicants:

RecruitmentOffice: Human Resources