MAC Operations & Moves Coordinator

C&W Services (S); San Jose (CA); On-site; USD 77,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Job summary

Cushman & Wakefield is seeking a MAC Coordinator in San Jose to manage Moves, Adds, and Changes across assigned sites. You will work with MAC Managers, OCC Planning, vendors, and internal clients to ensure efficient, safe, and on-budget moves.

The role requires strong customer service, budgeting skills, and proficiency with MS Office and IFM systems. You will coordinate with teams to execute moves and maintain accurate reporting while complying with safety protocols.

Qualifications

• Associates degree or equivalent combination of education, training and experience in project or technology coordination preferred with strong knowledge of move process and furniture systems or facility management experience
• Two to Four years' experience in a corporate real estate environment
• Proficient in MS Office Suite software applications and IFM Software Systems (e.g., Archibus, Corrigo, or similar)
• Basic understanding of budgeting and purchase order process
• Excellent customer service and interpersonal relationship skills
• Able to build strong relationships with internal and external partners to deliver effective services
• Strong oral, written and presentation skills
• Assumes ownership of requests in order to ensure successful completion
• Strong attention to detail and quality with ability to handle concurrent projects with minimal supervision and direction

Responsibilities

• Provides operational and procedural support to ensure work orders are executed in accordance with established departmental, building, and clients means, methods, and procedures
• Manage and complete all assigned work tickets from initiation through completed status
• Provide superior customer service and customer support for day-to-day activities and questions as well as project support for large moves. This includes creating and identifying scope,
• Where there is no onsite FM or OP presence, develop and maintain excellent working relationships with key business and vendor partners, and Site Operation Managers
• Supports the maintenance of a central database housing property floor plans, space configurations, furniture layouts, etc
• Manages and coordinates MAC work orders for approved contractors and ensure safety protocols are followed
• Track and manage quarterly MAC Vendor budgets, monitor PO activity created by MAC Managers to ensure budgets remain on target weekly
• Manage and oversee offsite furniture storage and complete quarterly warehouse visits and inventory verification
• Manage weekly small ( 9) group moves
• Implement move plan in accordance with the approved occupancy plan
• Support MAC Manager with FM team, PDS team, and /or move vendor on installation and reconfiguration of furniture as it pertains to small and large group moves
• Coordinate with MAC Manager/Project Manager to ensure work is delivered within timeframe and agreed-upon scope
• Coordinate pre-move-walkthroughs to ensure spaces are ready to receive occupants
• Keep track of all tasks, schedules for benchmarking
• Ensure all moves are performed in a manner consistent with documented processes and adhere to schedules
• Support change management as it pertains changing workspace and work style
• Complete weekly safety walks
• Evaluate and provide improvement suggestions for move processes and vendors; identify ways to improve client relationships through the MAC process

Skills

Customer service

Project coordination

Communication

Interpersonal skills

Education

Associate degree or equivalent

Tools

Archibus

Corrigo

IFM software

Job description

Cushman & Wakefield is seeking a MAC Coordinator in San Jose to manage Moves, Adds, and Changes across assigned sites. You will work with MAC Managers, OCC Planning, vendors, and internal clients to ensure efficient, safe, and on-budget moves.

The role requires strong customer service, budgeting skills, and proficiency with MS Office and IFM systems. You will coordinate with teams to execute moves and maintain accurate reporting while complying with safety protocols.