IT Support Analyst — Apple Hardware & AI Tools

ID.me; San Francisco (CA); On-site; USD 89,918 - 104,880; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

401(k) with company match

Unlimited paid time off

Pet insurance

Learning and development benefits

Job summary

ID.me is seeking an IT Support Analyst in San Francisco to join their IT department. The role involves supporting end-users, resolving technical issues, and assisting with hardware and software setup.

The ideal candidate will have experience with Apple products and customer service skills. Responsibilities include front-line IT support and documentation development, contributing to a seamless user experience with modern productivity tools.

Qualifications

• 2+ years of experience in desktop or IT support roles within an enterprise environment.
• 1+ years of demonstrated experience troubleshooting Apple hardware and software.
• Ability to support end-users in adopting new technologies, including explaining AI-driven features in a clear manner.

Responsibilities

• Provide front-line support for a range of technical issues.
• Set up new hire equipment, including laptops, monitors, and accessories.
• Ensure compliance with IT operating procedures.

Skills

Troubleshooting Apple hardware

Customer service skills

Ticket-based support systems

Understanding AI-driven features

Tools

Remote desktop tools

Mobile Device Management (MDM)

SaaS applications

Job description

ID.me is seeking an IT Support Analyst in San Francisco to join their IT department. The role involves supporting end-users, resolving technical issues, and assisting with hardware and software setup.

The ideal candidate will have experience with Apple products and customer service skills. Responsibilities include front-line IT support and documentation development, contributing to a seamless user experience with modern productivity tools.