Mac IT Support Specialist (Level 2) - Part-Time, Hybrid

Insight Global; San Francisco (CA); Hybrid; USD 50,000 - 58,000; Part time

Benefits offered by this job

Hybrid work arrangement

In-office days

Job summary

Insight Global in San Francisco is seeking a Help Desk Support Specialist (Level 2) for a part-time contract, supporting employees across the U.S. and internationally.

This 20-hour-per-week role runs 8:00 AM–12:00 PM, Monday–Friday, with in-office days a few times per week. You will work with Google Workspace, Okta, JAMF, and MacOS, troubleshoot issues, and assist with onboarding and offboarding.

Qualifications

• 3+ years of hands-on IT support or Help Desk experience.
• Experience supporting MacOS devices and comfortable working as a Mac user.
• Hands-on JAMF experience.
• Strong technical troubleshooting and problem-solving skills.
• Experience working within a ticketing/help desk environment.
• Strong written and verbal communication skills.
• Excellent customer service and end-user support skills.
• Ability to work independently while collaborating with a globally distributed IT team.

Responsibilities

• Review the help desk ticket queue and Slack each morning for new requests, questions, and technical issues.
• Participate in daily stand-up meetings and coordinate with an IT counterpart in Europe to ensure a smooth handoff of work between time zones.
• Monitor and manage incoming IT support tickets throughout the morning.
• Troubleshoot hardware, software, account access, and device-related issues.
• Pick up outstanding work from other members of the IT team and ensure issues are followed through to completion.
• Conduct audits of JAMF-managed devices to ensure they are configured and set up correctly.
• Support employee onboarding and offboarding, including account and equipment setup.
• Assist with administration and troubleshooting across Google Workspace, Okta, JAMF, and other IT systems.
• Maintain IT documentation and knowledge-base resources.
• Provide a high level of customer service and communicate clearly with end users and other members of the IT team.

Skills

3+ years IT support

Troubleshooting

Written and verbal communication

Customer service

Independent work with global team

Multitasking

Tools

Google Workspace

Okta

JAMF

MacOS

Job description

Insight Global in San Francisco is seeking a Help Desk Support Specialist (Level 2) for a part-time contract, supporting employees across the U.S. and internationally.

This 20-hour-per-week role runs 8:00 AM–12:00 PM, Monday–Friday, with in-office days a few times per week. You will work with Google Workspace, Okta, JAMF, and MacOS, troubleshoot issues, and assist with onboarding and offboarding.