Mac Infrastructure Lead – Onsite Buffalo

M&T Bank Corporation; Buffalo (NY); Hybrid; USD 75,000 - 124,000; Full time

Job summary

M&T Bank Corporation seeks an experienced Infrastructure Analyst for Mac Operations Support in Buffalo. You will own complex Mac incidents from triage to resolution, coordinate with Mac Engineering, and mentor junior technicians.

Expertise in Jamf, Intune/Entra, VPN, and enterprise security tooling is essential. Candidates should have extensive macOS enterprise support experience and strong communication skills to liaise between frontline support and engineering teams.

Qualifications

• Minimum 6 years' higher education and/or work experience in enterprise Mac support.
• Extensive experience supporting Macs in an enterprise, MDM/Jamf-based environment.
• Experience handling escalations and complex incidents in large enterprises.
• Strong written and verbal communication skills; customer-focused.

Responsibilities

• Own complex Mac incidents/escalations from triage to resolution.
• Serve as escalation point for TechSquad technicians.
• Coordinate with Mac Engineering and other teams for engineering involvement.
• Track recurring issues and convert resolutions into KBs and procedures.
• Mentor Level I/II technicians and share troubleshooting guidance.

Skills

macOS troubleshooting

Jamf expertise

Intune/Entra registration

platform SSO

endpoint security agents

VPN

DLP

root-cause analysis

incident ownership

technical liaison

KBs and procedures

mentoring Level I/II

Education

Bachelor's degree in technology-related field

Apple Certified Support Professional

Apple Certified IT Professional

Jamf certification

Tools

Jamf

Intune

Entra

MDM platform

VPN

DLP

Job description

M&T Bank Corporation seeks an experienced Infrastructure Analyst for Mac Operations Support in Buffalo. You will own complex Mac incidents from triage to resolution, coordinate with Mac Engineering, and mentor junior technicians.

Expertise in Jamf, Intune/Entra, VPN, and enterprise security tooling is essential. Candidates should have extensive macOS enterprise support experience and strong communication skills to liaise between frontline support and engineering teams.