Mac-First IT Support Architect — Remote & Global

Transmit Security; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision plans

Equity potential

Unlimited PTO

Paid sick leave

Parental leave

Job summary

Transmit Security is seeking an IT Support & Systems Specialist to own end-to-end IT support for US-based and global employees in a Mac-first, cloud environment.

You will manage onboarding/offboarding, device provisioning, troubleshooting, and services across Apple devices, Google Workspace, Zoom, and Slack, while collaborating with a global IT team to raise the employee experience and meet SLAs.

Qualifications

• 3+ years in an IT support / help desk role.
• ACSP certification or proven macOS experience.
• Hands-on with Apple MDM and Apple Business Manager.
• Experience administering Google Workspace, Zoom, and Slack.
• Experience with an ITSM / ticketing system.
• Experience providing remote support to distributed employees.
• Strong organizational skills and IT asset management.
• Customer service oriented with excellent communication.
• Experience in a fast-paced team environment.
• US EST/EDT aligned working hours.

Responsibilities

• Provide day-to-day remote IT support to employees across US time zones.
• Own end-to-end employee lifecycle from IT perspective: onboarding and offboarding.
• Manage, prioritize and resolve tickets through the ITSM system.
• Set up and support end-user devices, including Macs and iPhone/iPad.
• Manage Apple devices via MDM and ABM, including enrollment and app deployment.
• Collaborate with AppleCare for Enterprise and Apple Business teams on escalations.
• Administer Google Workspace, including users and groups.
• Administer and support Zoom, including setup and troubleshooting.
• Track IT asset inventory and manage device shipping/recovery for remote staff.
• Create documentation and self-service guides; contribute to process improvements.

Skills

Customer service

IT support

MacOS proficiency

Remote support

SLA management

ACSP

MDM administration

Google Workspace

Zoom

Slack

Apple Business Manager

AppleCare for Enterprise

Tools

Apple MDM (Iru)

Apple Business Manager

Google Workspace

Zoom

Slack

Job description

Transmit Security is seeking an IT Support & Systems Specialist to own end-to-end IT support for US-based and global employees in a Mac-first, cloud environment.

You will manage onboarding/offboarding, device provisioning, troubleshooting, and services across Apple devices, Google Workspace, Zoom, and Slack, while collaborating with a global IT team to raise the employee experience and meet SLAs.