Mac-First Help Desk Specialist | Windows & Onboarding

LabConnect; Johnson City (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Financial Security

Health Benefits

PTO plan

Disability Insurance

Life Insurance

AD&D

Culture & Diversity

Job summary

LabConnect is seeking a Help Desk Coordinator to provide expert macOS and Windows end‑user support in a fully managed enterprise environment. You will handle device enrollment, configuration profiles, and security tooling while delivering friendly, practical assistance across the company.

The role emphasizes Mac expertise, Apple Business Manager, and MDM‑driven lifecycle management to ensure secure, efficient user experiences for both Mac and Dell/Windows platforms.

Qualifications

• Associate degree in IT, CS, or IS preferred.
• 3+ years in enterprise technical support or service desk.
• 2+ years supporting macOS in enterprise environments.

Responsibilities

• Serve as approachable point of contact for employees and provide patient, responsive IT support.
• Act as Mac subject-matter expert while supporting Windows devices long side Mac.
• Manage device lifecycle, enrollment, configuration, and security for Mac and Windows hardware.

Skills

Clear communication

Active listening

Mac expertise

Windows support

MDM enrollment

FileVault

VPN networking

Endpoint security

Documentation

Relationship building

Self-directed

Education

Associate degree preferred

Tools

Apple Business Manager

MDM platforms

Job description

LabConnect is seeking a Help Desk Coordinator to provide expert macOS and Windows end‑user support in a fully managed enterprise environment. You will handle device enrollment, configuration profiles, and security tooling while delivering friendly, practical assistance across the company.

The role emphasizes Mac expertise, Apple Business Manager, and MDM‑driven lifecycle management to ensure secure, efficient user experiences for both Mac and Dell/Windows platforms.