Mac Engineer

mPower, Inc.; Bethesda (MD); On-site; USD 108,000 - 125,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

m Power, Inc. is seeking a Mac Engineer to join a team focused on delivering mission-oriented IT support and secure desktop administration in a government-friendly environment.

The role requires hands-on JAMF Pro expertise, Tier 2/3 support experience, and the ability to work within a security-conscious Federal context. You will help design and deploy macOS images, patch desktops, and assist cybersecurity efforts.

Qualifications

• Bachelor’s degree with 5+ years of relevant IT customer support experience, or an Associate degree or high school diploma with 7+ years of relevant experience.
• Must obtain Level 5 (NACI) security clearance within six months of contract award.
• ITIL v3 Foundation Certificate (at minimum).
• Certifications: MCSE (current), Jamf Certified Admin (current), GIAC Security Essentials (GSEC), GIAC Certified Windows Security Administrator (GCWN), (ISC)² CISSP.
• Tier 2 and Tier 3 support experience.
• Experience in an enterprise environment supporting a large user base.
• Experience with JAMF Pro administration.
• Strong technical computer and customer service skills.

Responsibilities

• Serve as an additional escalation resource for the Help Desk and computer user community, providing Tier 3 support to the Desktop Tier 2 team for advanced Mac troubleshooting.
• Administer central desktop management services (currently JAMF Pro for macOS) used to provision and deploy computers for staff use.
• System engineering, administration, and maintenance of the JAMF environment.
• Build, configure, test, and deploy macOS images in JAMF Pro.
• Perform desktop software deployments, configuration deployments, and desktop system patching.
• Perform centralized antivirus management, group policy management, and security endpoint management for all desktop systems.
• Assist the cyber security team with vulnerability mitigation and implement security patches as needed

Skills

Customer service

Escalation support

Security awareness

Education

Bachelor’s degree

Associate degree

High School diploma

ITIL v3 Foundation Certificate

MCSE

Jamf Certified Admin

GSEC

GCWN

CISSP

Level 5 (NACI) security clearance

Tools

JAMF Pro

Job description

m Power is looking for a well-rounded Mac Engineer to join our team. Our team consists of experts and professionals who have experience in management, administration, consulting, and technology. This position seeks to implement positive mission-oriented change, to deliver tangible operational results, and to build and continuously improve the organization.

Job Responsibilities

• Serve as an additional escalation resource for the Help Desk and computer user community, providing Tier 3 support to the Desktop Tier 2 team for advanced Mac troubleshooting
• Administer central desktop management services (currently JAMF Pro for macOS) used to provision and deploy computers for staff use
• System engineering, administration, and maintenance of the JAMF environment
• Build, configure, test, and deploy macOS images in JAMF Pro
• Perform desktop software deployments, configuration deployments, and desktop system patching
• Perform centralized antivirus management, group policy management, and security endpoint management for all desktop systems
• Assist the cyber security team with vulnerability mitigation and implement security patches as needed}

  Required Qualifications

  • Bachelor’s degree with 5+ years of relevant work experience in IT customer support, OR an Associate degree or High School diploma with 7+ years of relevant work experience
  • Must have, or be able to obtain within six (6) months of contract award, a Level 5 (NACI) security clearance
  • ITIL v3 Foundation Certificate (at minimum)
  • One or more of the following certifications:
  • Microsoft Certified Solutions Expert (MCSE) – current or current version -1
  • Jamf Certified Admin – current or current version -1
  • GIAC Security Essentials (GSEC)
  • GIAC Certified Windows Security Administrator (GCWN)
  • (ISC)² Certified Information Systems Security Professional (CISSP)
  • Tier 2 and Tier 3 support experience
  • Experience in an enterprise environment supporting a large user base organization
  • Experience with JAMF Pro administration
  • Strong technical computer and customer service skills

  Desired Qualifications

  • Active Level 5 (NACI) security clearance
  • Additional Jamf or ITIL certifications beyond the minimum requirements
  • Experience with ServiceNow and/or JIRA
  • Experience supporting a federal government customer

  $108,000 - $125,000 a year

  m Power, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.