Mac Engineer - JAMF Pro Specialist & Security Advocate

mPower, Inc.; Bethesda (MD); On-site; USD 108,000 - 125,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

m Power, Inc. is seeking a Mac Engineer to join a team focused on delivering mission-oriented IT support and secure desktop administration in a government-friendly environment.

The role requires hands-on JAMF Pro expertise, Tier 2/3 support experience, and the ability to work within a security-conscious Federal context. You will help design and deploy macOS images, patch desktops, and assist cybersecurity efforts.

Qualifications

• Bachelor’s degree with 5+ years of relevant IT customer support experience, or an Associate degree or high school diploma with 7+ years of relevant experience.
• Must obtain Level 5 (NACI) security clearance within six months of contract award.
• ITIL v3 Foundation Certificate (at minimum).
• Certifications: MCSE (current), Jamf Certified Admin (current), GIAC Security Essentials (GSEC), GIAC Certified Windows Security Administrator (GCWN), (ISC)² CISSP.
• Tier 2 and Tier 3 support experience.
• Experience in an enterprise environment supporting a large user base.
• Experience with JAMF Pro administration.
• Strong technical computer and customer service skills.

Responsibilities

• Serve as an additional escalation resource for the Help Desk and computer user community, providing Tier 3 support to the Desktop Tier 2 team for advanced Mac troubleshooting.
• Administer central desktop management services (currently JAMF Pro for macOS) used to provision and deploy computers for staff use.
• System engineering, administration, and maintenance of the JAMF environment.
• Build, configure, test, and deploy macOS images in JAMF Pro.
• Perform desktop software deployments, configuration deployments, and desktop system patching.
• Perform centralized antivirus management, group policy management, and security endpoint management for all desktop systems.
• Assist the cyber security team with vulnerability mitigation and implement security patches as needed

Skills

Customer service

Escalation support

Security awareness

Education

Bachelor’s degree

Associate degree

High School diploma

ITIL v3 Foundation Certificate

MCSE

Jamf Certified Admin

GSEC

GCWN

CISSP

Level 5 (NACI) security clearance

Tools

JAMF Pro

Job description

m Power, Inc. is seeking a Mac Engineer to join a team focused on delivering mission-oriented IT support and secure desktop administration in a government-friendly environment.

The role requires hands-on JAMF Pro expertise, Tier 2/3 support experience, and the ability to work within a security-conscious Federal context. You will help design and deploy macOS images, patch desktops, and assist cybersecurity efforts.