Luxury Winery Guest Experience Host

Tasting & Tap Room Expo; Northern (KY); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Opus One Winery seeks a Wine Host to welcome visitors in the Courtyard Tasting Room, sharing information about our vineyards, wine, and history with a gracious, hospitality-forward approach. The role emphasizes active listening, engaging storytelling about vintages, and delivering exceptional guest experiences while supporting sales and operating duties throughout the day.

You will stock the tasting room, assist with inventory, participate in trainings, and maintain knowledge of viticulture and

Qualifications

• Two to Four (2-4) years’ experience working at a winery or wine-related business.
• Comprehensive wine knowledge.
• Strong retail sales/public relations skills and experience (luxury environment preferred).
• Understanding, desire, and ability to represent Opus One in order to promote our wine and image.
• Must be at least 21 years of age.

Responsibilities

• Greets guests upon arrival in the Rotunda when possible and escorts them to the tasting room.
• Offers a warm welcome to all guests and spends the first few minutes getting to know the guests.
• Actively listens to guests to determine what they are interested in and want to know more about prior to telling our story in an engaging and natural way.
• Serves wines to guests in our Courtyard Tasting Room, while explaining what makes our wine unique and special, and accurately describing vintages of Opus One.
• Checks on guests as they taste through their wines and provides additional information regarding our wines, winemaking and history and answers any additional questions the guest may have.
• Facilitates retail bottle sales and shipping orders using the Commerce7 POS System.
• Maintains, updates, and expands knowledge of viticulture and enology by participating in educational trainings offered by Opus One and by outside sources.
• Speaks knowledgeably about all Opus One representatives, history, and vintages offered for sale at the winery to better assist guests in the selection of wine or wine-related items.

Skills

Wine knowledge

Retail sales

Public relations

Guest service

Age 21+

Education

BA/BS degree

Job description

Opus One Winery seeks a Wine Host to welcome visitors in the Courtyard Tasting Room, sharing information about our vineyards, wine, and history with a gracious, hospitality-forward approach. The role emphasizes active listening, engaging storytelling about vintages, and delivering exceptional guest experiences while supporting sales and operating duties throughout the day.

You will stock the tasting room, assist with inventory, participate in trainings, and maintain knowledge of viticulture and