Napa Valley Luxury Concierge: Curate Exclusive Getaways

Boardwalk IG Management LLC; Yountville (CA); On-site; USD 40,000 - 62,000; Full time

Job summary

Estate Yountville, located in the heart of Napa Valley, seeks a Concierge to create unforgettable guest journeys and elevate each stay with bespoke recommendations and VIP access. You will curate itineraries, build lasting relationships with wineries and cuisines, and deliver flawless, personalized service in a luxury hotel setting.

You will connect guests with dining, entertainment, and cultural experiences, using insider access to exceed expectations while collaborating with hotel teams to

Qualifications

• Deep knowledge of Napa Valley, wineries, restaurants and cultural experiences.
• Familiarity with local events, festivals, and seasonal activities.
• Strong local relationships with wineries, restaurants, tour operators, and service providers.
• Ability to think quickly and creatively to handle guest inquiries or issues.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and work under pressure.
• Strong organizational and time-management skills.
• Detail-oriented with a high degree of accuracy in work.
• Positive, professional demeanor and superior customer service.

Responsibilities

• Curate personalized itineraries that showcase Napa Valley highlights.
• Build relationships with guests, understanding preferences and delivering personalized service.
• Maintain strong relationships with wineries, restaurants, and cultural establishments for exclusive access.
• Connect guests with dining, entertainment, and local culture using insider knowledge.
• Deliver exceptional service by anticipating needs and exceeding expectations.
• Coordinate exclusive services such as private tours, transportation, spa bookings, and reservations at Michelin-starred venues or VIP events.
• Collaborate with housekeeping, F&B, and management to ensure flawless guest experience.
• Upsell premium experiences and amenities to enhance guest satisfaction and hotel revenue.

Skills

Napa Valley knowledge

Event awareness

Local connections

Quick thinking

MS Office proficiency

Written & verbal communication

Multitasking

Time management

Attention to detail

Customer service

Tools

Microsoft Office

Job description

Estate Yountville, located in the heart of Napa Valley, seeks a Concierge to create unforgettable guest journeys and elevate each stay with bespoke recommendations and VIP access. You will curate itineraries, build lasting relationships with wineries and cuisines, and deliver flawless, personalized service in a luxury hotel setting.

You will connect guests with dining, entertainment, and cultural experiences, using insider access to exceed expectations while collaborating with hotel teams to