Luxury Wellness Concierge: Member Experience Lead

MedHouse Palm Beach; Palm Beach (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

MedHouse Palm Beach is seeking a Membership Experience Coordinator to be the primary contact for members, ensuring they feel valued and guided throughout their wellness journey. You will manage scheduling, assist with equipment, and create a hospitality-driven environment that elevates every visit.

The role requires a background in hospitality or high-end customer service, with a focus on seamless operations and superior guest experiences in a fast-paced wellness setting.

Qualifications

• Experience in hospitality, concierge, spa, or luxury customer service.
• Excellent interpersonal and communication skills.
• Strong multitasking and organizational abilities.
• Familiarity with scheduling software and membership-based services.
• Interest in health and wellness is a plus.

Responsibilities

• Member Engagement: Greet and assist members, ensuring a warm and personalized experience from check-in to check-out.
• Scheduling & Coordination: Manage appointment bookings, service scheduling, and session confirmations to optimize efficiency.
• Facility & Equipment Assistance: Guide members in and out of wellness equipment while ensuring proper use and comfort.
• Hospitality & Service Excellence: Anticipate member needs, provide thoughtful recommendations, and elevate the customer journey.
• Operational Support: Maintain the flow of services by coordinating with practitioners, ensuring a smooth daily operation.
• Technology & Systems: Utilize scheduling software and CRM to track member visits, preferences, and feedback.
• Environment & Atmosphere: Assist in maintaining a pristine, welcoming space that reflects the MedHouse brand and ethos.

Skills

Hospitality / luxury service

Interpersonal communication

Multitasking & organization

Membership-based services familiarity

Tools

Scheduling software

Job description

MedHouse Palm Beach is seeking a Membership Experience Coordinator to be the primary contact for members, ensuring they feel valued and guided throughout their wellness journey. You will manage scheduling, assist with equipment, and create a hospitality-driven environment that elevates every visit.

The role requires a background in hospitality or high-end customer service, with a focus on seamless operations and superior guest experiences in a fast-paced wellness setting.