Luxury Wellness Concierge & Guest Experience

Gate Hospitality Group; Florida; In loco; USD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Paid time off

Medical, dental, vision, lifeinsurance

401(k) with company match

Flexible scheduling

Complimentary parking and employee din

Five-Diamond service training

Certifications and continuing ed

Complimentary Uniform Dry-Cleaning

Career growth and advancement

Preferred lodging rates

Discounted golf and select recreation

Descrizione del lavoro

Ponte Vedra Inn & Club is seeking a passionate Wellness Concierge to join the opening team at our new Sports Club facility. You will serve as the hospitality ambassador for members and guests, coordinating wellness services and providing personalized experiences in a luxury setting.

Reporting to the Sports Club Manager, you will manage scheduling, billing, and program administration while upholding Forbes Five-Star service.

Competenze

• High school diploma or equivalent required; associate degree preferred.
• Two years of concierge/front desk or luxury hospitality experience preferred.
• Experience with scheduling, billing, POS, and guest-service operations.

Mansioni

• Welcome members and guests with exceptional hospitality and personalized service.
• Schedule and coordinate fitness classes, personal training, wellness appointments, and programs.
• Process billing transactions, retail purchases, memberships, and service payments accurately.
• Maintain concierge desk coverage during operating hours.
• Promote wellness programs and wellness-related products to enhance the guest experience.
• Assist with onboarding and engagement initiatives for members.

Conoscenze

Strong communication

Customer service

Interpersonal skills

Multitask

Organizational skills

Problem-solving

Formazione

High school diploma or equivalent

Associate degree in Hospitality or related field

Strumenti

Scheduling systems

Booking platforms

Point-of-sale systems

Billing processes

Club management software

Microsoft Office

Technogym platform

Descrizione del lavoro

Ponte Vedra Inn & Club is seeking a passionate Wellness Concierge to join the opening team at our new Sports Club facility. You will serve as the hospitality ambassador for members and guests, coordinating wellness services and providing personalized experiences in a luxury setting.

Reporting to the Sports Club Manager, you will manage scheduling, billing, and program administration while upholding Forbes Five-Star service.