Luxury Watch Workshop Manager

The Henri Stern Watch Agency, Inc.; New York (NY); On-site; USD 100,000 - 145,000; Full time

Job summary

The Henri Stern Watch Agency, Inc. in New York, NY seeks a Workshop Manager to lead a team of watchmakers in the Technical Service area, ensuring productivity, quality and timely repairs.

The role emphasizes supportive management and alignment with the company’s values. Responsibilities include guiding the watchmaking team, developing technical skills, enforcing safety and workshop rules, and collaborating with managers to optimize processes and achieve KPIs, reporting to the Director of

Qualifications

• Watchmaking background, preferably with Patek Philippe timepieces
• Experience in leading technical teams
• Experience in luxury watches, luxury goods
• High proactivity and reliability
• Positive professional attitude and presentation with excellent oral and written communication skills
• Strong organization, time management and multitasking skills with attention to details
• Experience with process engineering and process improvement a plus
• Computer Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Proficiency using ERP and CRM systems - SAP experience highly desirable

Responsibilities

• Manage, support and motivate the watchmaking team to ensure high-quality production
• Promote the technical skill development of their teams, identifying and validating training needs
• Provide leadership to the workshop, and act as a positive role model at all times
• Collaborate with fellow managers to optimize processes and achieve workshop KPIs through proactive problem‑solving and best practice sharing
• Collaborates with the Team Coordinators on the technical skills and productivity of team members
• Establish and effectively enforce priorities to ensure timely delivery of repairs
• Ensure personnel compliance versus workshop rules e.g. wearing of protection / lab coats, breaks, respecting others, clocking in / punctuality, cell phone usage etc.
• Act as the liaison between the Director of Customer Service and the technical team, frequently updating on productivity, quality, and general improvement opportunities

Skills

Watchmaking

Team leadership

Luxury watches

Proactivity

Communication

Organization

Time management

Process improvement

ERP

CRM systems

Tools

Microsoft Office Suite

ERP systems

CRM systems

SAP

Job description

The Henri Stern Watch Agency, Inc. in New York, NY seeks a Workshop Manager to lead a team of watchmakers in the Technical Service area, ensuring productivity, quality and timely repairs.

The role emphasizes supportive management and alignment with the company’s values. Responsibilities include guiding the watchmaking team, developing technical skills, enforcing safety and workshop rules, and collaborating with managers to optimize processes and achieve KPIs, reporting to the Director of