Technical Manager, Repairs And Service Group

brobstongroup.com - Jobboard; Fort Lauderdale (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Technical Manager to lead operational, technical, and strategic functions for a watch repair workshop in Fort Lauderdale, Florida. This role emphasizes production output, quality, and luxury service standards.

The ideal candidate has at least 7 years in watch repair operations with 3 years in leadership, and holds a certification as a watchmaker. Key responsibilities include optimizing workflow and managing a team of over 20 technicians.

Qualifications

• Minimum 7 years experience in watch repair operations, with at least 3 in leadership.
• Strong understanding of mechanical, quartz, and high-complication timepieces.
• Proven experience managing large technical teams (20+ technicians).

Responsibilities

• Lead and direct day-to-day operations of the watch repair workshop.
• Optimize workflow, capacity planning, and production scheduling.
• Implement process improvements and quality assurance programs.

Skills

Leadership

Workflow optimization

Quality assurance

KPI analysis

Process improvement

Education

Certified watchmaker (WOSTEP, CW21, SAWTA, or equivalent)

Tools

Workshop management systems

Job description

Summary

The Technical Manager leads operational, technical, and strategic functions for a high-volume watch repair workshop, driving production output, quality, cost control, and workflow efficiency. This role requires advanced horology expertise, strong leadership, and the ability to scale operations while maintaining luxury-level craftsmanship and service standards.

Responsibilities

• Lead and direct day-to-day operations of the watch repair workshop to improve production and quality.
• Optimize workflow, capacity planning, and production scheduling to increase throughput and reduce costs.
• Implement process improvements (Lean, 5S) and quality assurance programs.
• Manage large technical teams, including coaching, performance management, and conflict resolution.
• Use workshop management systems and production tracking tools to monitor KPIs and drive continuous improvement.
• Collaborate cross-functionally to support long-term growth and scaling of service operations.

Requirements

• Certified watchmaker (WOSTEP, CW21, SAWTA, or equivalent) strongly preferred.
• Minimum 7 years experience in watch repair operations, with at least 3 years in a leadership role.
• Strong understanding of mechanical, quartz, and high‑complication timepieces.
• Proven experience managing large technical teams (20+ technicians) in a high-volume environment.
• Experience with production planning, capacity management, budgeting, and inventory control.
• Proficiency with workshop management systems, KPI analysis, and process improvement methodologies (Lean, Six Sigma preferred).