Technical Manager, Repairs and Service Group (1260)

Watches of Switzerland Group PLC; Fort Lauderdale (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive earnings

Benefits including medical and dental

Comprehensive ongoing training

Career growth potential

Generous staff purchase discounts

Job summary

Watches of Switzerland Group PLC is seeking a Technical Manager in Fort Lauderdale, Florida. This role oversees all operational and technical functions in a watch repair workshop to enhance production output and maintain exceptional quality standards.

The ideal candidate has extensive experience in watch repair operations and strong leadership skills to manage a large team while promoting continuous growth and efficiency.

Qualifications

• Minimum 7–10 years of experience in watch repair operations, with at least 3–5 years in a leadership role.
• Proven experience managing large technical teams (20+ technicians).
• Strong understanding of mechanical, quartz, and high-complication timepieces.

Responsibilities

• Lead and direct all operational, technical, and strategic functions within a high-volume watch repair workshop.
• Enhance production output while optimizing costs and maintaining quality standards.
• Improve workflow efficiency and support long-term organizational growth.

Skills

Strong leadership and team management

Production planning and workflow optimization

Process improvement (Lean, 5S)

Data analysis and KPI management

Budgeting and cost control

Education

Certified watchmaker (WOSTEP, CW21, SAWTA, or equivalent)

Tools

Workshop management systems

Job description

About You

The Technical Manager leads and directs all operational, technical, and strategic functions within a high-volume watch repair workshop. This role is accountable for enhancing production output, optimizing costs, upholding exceptional quality standards, improving workflow efficiency, and supporting long-term organizational growth. Success in this position requires advanced expertise in horology, strong leadership skills, and the ability to scale operations while preserving luxury-level craftsmanship and service standards.

About Us

We’re a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Required Qualifications

• Certified watchmaker (WOSTEP, CW21, SAWTA, or equivalent) strongly preferred.
• Minimum 7–10 years of experience in watch repair operations, with at least 3–5 years in a leadership role.
• Strong understanding of mechanical, quartz, and high-complication timepieces.
• Proven experience managing large technical teams (20+ technicians).
• Demonstrated success improving production efficiency, quality, and cost performance.
• Excellent communication, coaching, and conflict-resolution skills.
• Proficiency with workshop management systems and production tracking tools.

Required Skills

• Strong leadership and team management (large technical teams)
• Production planning, workflow optimization, and capacity management
• Process improvement (Lean, 5S) and quality assurance
• Data analysis, KPI management, and problem-solving (root cause analysis)
• Budgeting, cost control, and inventory management
• Cross-functional collaboration and communication
• Change management and ability to scale operations

Preferred Experience

• Experience in a luxury watch brand or authorized service center.
• Background in Lean manufacturing, Six Sigma, or continuous improvement.
• Experience managing multi-site or high-volume operations.

Rewards

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts