Technical Manager, Repairs and Service Group

The Watches of Switzerland Group; Fort Lauderdale (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive earnings

Benefits including medical, dental, L

Comprehensive, ongoing training

Career growth potential

Generous staff purchase discounts

Job summary

The Watches of Switzerland Group in Fort Lauderdale seeks a Technical Manager to lead a high-volume watch repair workshop, directing operational, technical, and strategic functions to elevate production output and uphold luxury craftsmanship.

You will drive efficiency, cost control, and quality improvements, scale operations across a large team of technicians, and partner with brands to deliver exceptional service in a globally renowned luxury retail environment.

Qualifications

• Certified watchmaking leadership and technical oversight is preferred.
• 7–10 years in watch repair operations with leadership experience.
• Strong knowledge of mechanical, quartz, and high-complication timepieces.
• Proven experience managing large technical teams (20+ technicians).
• Track record of improving production efficiency, quality, and cost performance.
• Excellent communication, coaching, and conflict-resolution skills.

Responsibilities

• Lead and direct operational, technical, and strategic functions in a high-volume watch repair workshop.
• Drive production output, efficiency, and quality while controlling costs.
• Scale operations while preserving luxury craftsmanship and service standards.
• Oversee large technical teams and cross-functional collaboration to meet business goals.

Skills

Leadership

Production planning

Workflow optimization

Quality assurance

Data analysis

KPI management

Problem-solving

Budgeting

Cost control

Inventory management

Cross-functional collaboration

Change management

Scale operations

Tools

Workshop management systems

Production tracking tools

Job description

About You

The Technical Manager leads and directs all operational, technical, and strategic functions within a high-volume watch repair workshop. This role is accountable for enhancing production output, optimizing costs, upholding exceptional quality standards, improving workflow efficiency, and supporting long-term organizational growth. Success in this position requires advanced expertise in horology, strong leadership skills, and the ability to scale operations while preserving luxury-level craftsmanship and service standards.

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Required Qualifications

• Certified watchmaker (WOSTEP, CW21, SAWTA, or equivalent) strongly preferred.
• Minimum 7-10 years of experience in watch repair operations, with at least 3-5 years in a leadership role.
• Strong understanding of mechanical, quartz, and high-complication timepieces.
• Proven experience managing large technical teams (20+ technicians).
• Demonstrated success improving production efficiency, quality, and cost performance.
• Excellent communication, coaching, and conflict-resolution skills.
• Proficiency with workshop management systems and production tracking tools.

Required Skills

• Strong leadership and team management (large technical teams)
• Production planning, workflow optimization, and capacity management
• Process improvement (Lean, 5S) and quality assurance
• Data analysis, KPI management, and problem-solving (root cause analysis)
• Budgeting, cost control, and inventory management
• Cross-functional collaboration and communication
• Change management and ability to scale operations

Preferred Experience

• Experience in a luxury watch brand or authorized service center.
• Background in Lean manufacturing, Six Sigma, or continuous improvement.
• Experience managing multi-site or high-volume operations.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts