Luxury Boutique Lead — Sales & Customer Experience

Brobston Group; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

A. Lange & Söhne in New York seeks a Brand Ambassador to support the Boutique Manager in achieving sales targets and overseeing daily operations. You will lead and develop the sales team while delivering elevated client experiences and building lasting relationships.

In this role you will oversee store operations, training, stock control, and compliance with brand standards, while ensuring the renowned selling ceremony and exceptional service across the boutique.

Qualifications

• Bachelor's degree and 5+ years in luxury retail management with direct reports.
• Strong leadership, analytical, problem-solving, communication, and organizational skills.
• Proficiency in Microsoft Office, especially Excel; SAP experience preferred.
• Flexible availability for days, evenings, weekends, holidays, store openings, and closings; willingness to travel locally and internationally as needed.
• Ability to lift up to 40 pounds; a second language is a plus.

Responsibilities

• Achieve personal and boutique sales targets, analyze business opportunities, and develop action plans.
• Lead sales activities and support the implementation of commercial guidelines and client relationship initiatives.
• Act as manager on duty, support team training and onboarding, and identify development needs.
• Oversee boutique operations, stocktaking, quality control, reporting, maintenance, and compliance with brand policies.
• Ensure the team delivers the brand selling ceremony and provides an excellent customer experience.

Skills

Leadership

Analytics

Problem-solving

Communication

Organizational skills

Excel

SAP

Education

Bachelor's degree

Tools

SAP

Microsoft Office

Job description

A. Lange & Söhne in New York seeks a Brand Ambassador to support the Boutique Manager in achieving sales targets and overseeing daily operations. You will lead and develop the sales team while delivering elevated client experiences and building lasting relationships.

In this role you will oversee store operations, training, stock control, and compliance with brand standards, while ensuring the renowned selling ceremony and exceptional service across the boutique.