Luxury Watch Boutique Team Lead

US08 *E* Watchfinder USA; New York (NY); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness stipend

Paid time off

401(k) match

Volunteer time off

Job summary

Watchfinder USA is seeking an experienced Boutique Manager to lead our premium pre-owned watch boutique in New York. You will drive sales, coach the team, manage CRM, and ensure a flawless client journey across appointments and in-store interactions.

You will partner with Merchandising and Purchasing to maximize commercial opportunities, uphold brand standards, and deliver elevated service to high-value clients in a fast-paced luxury environment.

Qualifications

• Proven experience in luxury retail, ideally watches or high-value client environment.
• Experience supervising, coaching or developing a retail sales team.
• Strong commercial mindset with a track record of achieving sales KPIs.
• Client-first mentality with ability to drive conversion and performance.
• Leadership skills to take boutique ownership when needed.
• Excellent communication and interpersonal skills.
• Strong organizational skills and operational discipline.
• Ability to work with KPIs, reporting and performance analysis.
• Proactive, solutions-oriented and hands-on approach.
• Interest in luxury watches; watch expertise is valued.
• Ability to collaborate across functions.

Responsibilities

• Drive boutique sales and achieve commercial objectives; monitor KPIs.
• Deliver elevated client experience and manage appointments and CRM follow-up.
• Lead, coach and develop boutique staff; conduct 1:1 meetings.
• Oversee stock management, POS, cash procedures, and back-office ops.
• Maintain Watchfinder brand standards and product presentation.
• Support cross-functional collaboration to improve processes.

Skills

Luxury retail

Team leadership

Sales performance

Client relationship

KPIs & reporting

Tools

CRM systems

POS systems

Job description

Watchfinder USA is seeking an experienced Boutique Manager to lead our premium pre-owned watch boutique in New York. You will drive sales, coach the team, manage CRM, and ensure a flawless client journey across appointments and in-store interactions.

You will partner with Merchandising and Purchasing to maximize commercial opportunities, uphold brand standards, and deliver elevated service to high-value clients in a fast-paced luxury environment.