Luxury Watch Boutique Lead — Client Experience & Growth

Richemont (Cartier/Van Cleef); New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Watchfinder invites a boutique leadership professional to join its New York operation, supporting the Boutique Manager in achieving sales targets and commercial goals. You will coach the team, drive client engagement and ensure a premium, consistent client journey across omni‑channel touchpoints.

You will monitor and act on key metrics, supervise stock and CRM activities, and represent Watchfinder and Richemont with professionalism.

Qualifications

• Proven experience in luxury retail, ideally watches or high‑value items.
• Experience supervising, coaching or developing a sales team.
• Strong commercial mindset with a track record of delivering against targets and KPIs.

Responsibilities

• Support the Boutique Manager in driving boutique sales and commercial objectives.
• Monitor KPIs: sales, conversion, AOV, traffic, appointments and team performance.
• Lead by example on the sales floor, engaging clients and supporting conversion.
• Assist in complex negotiations and high‑value transactions while safeguarding client relationships.

Skills

Luxury retail

Team leadership

Sales targets

KPI tracking

Clienteling

Negotiation

Job description

Watchfinder invites a boutique leadership professional to join its New York operation, supporting the Boutique Manager in achieving sales targets and commercial goals. You will coach the team, drive client engagement and ensure a premium, consistent client journey across omni‑channel touchpoints.

You will monitor and act on key metrics, supervise stock and CRM activities, and represent Watchfinder and Richemont with professionalism.