Luxury Villa Reservations & Client Concierge

Better Talent; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Annual incentive opportunity

Job summary

The Clear Creek Group in Jackson Hole, WY seeks a Villa Rental Consultant who blends luxury hospitality, consultative sales, and disciplined follow-through to turn inquiries into reservations and lasting relationships.

Respond to prospective guests, ask thoughtful questions, recommend best-fit homes, explain pricing, and guide opportunities toward bookings, while collaborating with Concierge and other teams to ensure accurate guest information.

Qualifications

• At least three years of experience in luxury hospitality, consultative sales, travel or related client service environment.
• Experience managing guest inquiries from initial contact through purchase, reservation or appropriate closure.
• Exceptional written and verbal communication skills, with the ability to communicate professionally and confidently with discerning clients.
• Proven ability to understand client needs, recommend appropriate solutions, build relationships and confidently ask for the business.
• Strong organizational skills with a demonstrated record of timely follow-up, accurate documentation and dependable execution.
• Experience using a CRM, property management system or comparable customer-facing technology platform.
• Ability to manage multiple active opportunities and priorities in a performance-oriented environment where responsiveness, conversion, revenue and guest satisfaction are measured.
• Sound judgment, discretion, accountability and the ability to collaborate effectively across departments.
• Willingness and ability to quickly learn new technology, systems and tools.

Responsibilities

• Respond promptly and professionally to assigned guest inquiries across approved communication channels.
• Ask thoughtful questions to understand each guest's dates, group composition, budget, interests, preferences and expectations.
• Recommend the best-fit homes and experiences, clearly explaining meaningful differences in location, amenities, seasonality, pricing and value.
• Guide qualified opportunities through the decision-making process and confidently ask for the reservation when appropriate.
• Maintain timely, personalized follow-up until the guest books, declines or the opportunity is reasonably closed.
• Reconnect with prior guests and inquiries, cultivate referrals and identify appropriate opportunities for future stays.
• Follow homeowner requirements and revenue-management guidelines while protecting pricing discipline and helping guests find the right solution.
• Learn relevant guest preferences, celebrations and interests to personalize recommendations and support repeat business.
• Collaborate closely with Concierge and other departments, communicating guest information and special requests accurately and promptly.
• Remain familiar with available Concierge services and identify appropriate opportunities to enhance each stay.
• Maintain accurate and timely records of guest preferences, lead activity, follow-up, tasks, opportunity status and reasons for lost business.
• Use Track, Breezeway, CRM, communications, pricing, reporting and approved AI tools proficiently.
• Maintain current knowledge of the villa portfolio, Jackson Hole, seasonal considerations and company procedures.
• Provide accurate property, payment and reservation information, promptly correcting or escalating anything that appears incomplete, conflicting or outdated.
• Take ownership of guest matters through resolution, exercise sound judgment and discretion, and manage multiple priorities without sacrificing accuracy or service quality.

Skills

Luxury hospitality

Consultative sales

Relationship-based service

CRM experience

Communication skills

Organization

Multitasking

Discretion/ judgment

Tools

Track

Breezeway

CRM

Job description

The Clear Creek Group in Jackson Hole, WY seeks a Villa Rental Consultant who blends luxury hospitality, consultative sales, and disciplined follow-through to turn inquiries into reservations and lasting relationships.

Respond to prospective guests, ask thoughtful questions, recommend best-fit homes, explain pricing, and guide opportunities toward bookings, while collaborating with Concierge and other teams to ensure accurate guest information.