Luxury Venue Manager: Elevate Guest Experience & Revenue

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance,

401K

Complimentary shift meal

Employee benefit card with discounted*

Learning programs through Accor Academ

Job summary

Fairmont Austin is seeking a passionate Venue Manager to strategically lead the team and elevate guest satisfaction. You will oversee daily operations, set service standards, and implement promotional programs aimed at increasing revenues.

The role requires a service-focused leader who can manage budgets, monitor expenses, and develop colleagues for growth within the property and across Accor's brands.

Qualifications

• Service focused personality is essential and previous leadership experience required.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Lead the day to day operation of the department ensuring all service standards are followed.
• Produce and implement creative promotional programs to increase revenues.
• Conduct monthly departmental meetings.
• Ensure the department achieves its financial and operational targets.
• Adhere to the annual budget and administer it in a fiscally responsible manner.
• Monitor food, beverage, labour and operating expenses.
• Monitor all guest service standards to improve product and service and increase volumes and profits.
• Select, train and develop colleagues for recruitment and career growth.
• Balance operational, administrative and colleague needs.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned

Skills

Leadership experience

Stakeholder relationships

Communication skills

Team culture champion

Job description

Fairmont Austin is seeking a passionate Venue Manager to strategically lead the team and elevate guest satisfaction. You will oversee daily operations, set service standards, and implement promotional programs aimed at increasing revenues.

The role requires a service-focused leader who can manage budgets, monitor expenses, and develop colleagues for growth within the property and across Accor's brands.