Luxury Vehicle Transport Account Executive

RPM; West Palm Beach (FL); On-site; USD 55,000 - 90,000; Full time

Job summary

RPM, in partnership with Dealers Choice Auto Transport, is seeking an Account Executive to lead operational and customer coordination for assigned shipments and client accounts in West Palm Beach, FL. This role blends dispatch, customer experience, and decision-making to deliver white-glove service.

You will plan transportation, manage timelines, resolve issues, and communicate with customers and partners daily, with a focus on outcomes, satisfaction, and scalable processes.

Qualifications

• Experience in customer support, customer service, or customer experience roles.
• Professional phone presence with the ability to communicate clearly and courteously.
• Strong computer proficiency and comfort navigating multiple systems.
• Working knowledge of vehicles and basic automotive concepts.
• Demonstrated commitment to delivering high levels of customer satisfaction.
• Strong verbal and written communication skills with the ability to build rapport.
• Effective problem-solving skills and sound judgment in fast-paced environments.
• High attention to detail with strong organizational and time-management skills.
• Prior experience in the auto transport industry preferred.
• High school diploma or equivalent required.

Responsibilities

• Plan and coordinate vehicle transportation from pickup to delivery.
• Serve as the primary point of contact for customers via phone and email.
• Maintain shipment data and documentation in transportation management systems.
• Communicate clearly with internal teams and external partners to ensure smooth execution.
• Support shipping and receiving processes in compliance with company policies.
• Prioritize competing demands in a fast-paced environment with minimal supervision.
• Apply sound judgment to daily operational decisions impacting customers and carriers.
• Identify recurring issues and contribute ideas to improve workflows, service quality, and scalability.

Skills

Customer Support

Phone etiquette

Computer proficiency

Automotive knowledge

Communication skills

Problem solving

Attention to detail

Time management

Auto transport industry experience

High school diploma

Education

High school diploma or equivalent

Job description

RPM, in partnership with Dealers Choice Auto Transport, is seeking an Account Executive to lead operational and customer coordination for assigned shipments and client accounts in West Palm Beach, FL. This role blends dispatch, customer experience, and decision-making to deliver white-glove service.

You will plan transportation, manage timelines, resolve issues, and communicate with customers and partners daily, with a focus on outcomes, satisfaction, and scalable processes.