Luxury Vehicle Delivery & Experience Specialist

Hendrick; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Hendrick Lexus Charlotte is seeking a Delivery Specialist to greet customers, review vehicle features, and ensure a smooth handover at delivery. You will coordinate with the customer to schedule delivery, verify the vehicle is properly prepared, and present all documents and warranties during handoff.

Responsibilities include demonstrating car features, answering questions, and ensuring customer satisfaction post-delivery.

Qualifications

• Prior customer service experience is preferred and strong technology and organizational skills are expected.

Responsibilities

• Coordinates delivery with customer
• Observes that the vehicle is detailed, fueled, and has all requested accessories installed
• Demonstrate interior and exterior vehicle features and personalize the delivery
• Explain warranties and all documents to the customer
• Complete necessary customer registrations according to manufacturer guidelines
• Present keys and relevant documents to the customer
• Maintain CSI at or above company standards
• Maintain an organized, clean and safe work area

Skills

Customer service

Technology savvy

Communication skills

Attention to detail

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Job description

Hendrick Lexus Charlotte is seeking a Delivery Specialist to greet customers, review vehicle features, and ensure a smooth handover at delivery. You will coordinate with the customer to schedule delivery, verify the vehicle is properly prepared, and present all documents and warranties during handoff.

Responsibilities include demonstrating car features, answering questions, and ensuring customer satisfaction post-delivery.