Delivery & Customer Experience Specialist

Lexus of Nashville; Brentwood (TN); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health & Dental Insurance

Paid Vacation Days

Lexus-Paid Training

Vehicle Reimbursement Program

IRA Match Program

Christmas Club Savings Program

Job summary

Lexus of Cool Springs is seeking a Lexus Delivery Specialist to support our Sales Department with world-class customer service and smooth vehicle deliveries. This hands-on, fast-paced role is ideal for someone organized, tech-savvy, and eager to grow in the automotive industry.

You’ll monitor inventory, assist the sales team, prep vehicles for delivery, respond to calls and emails, and stay current on Lexus training.

Qualifications

• Strong customer service and clear communication.
• Detail-oriented and highly organized.
• Comfortable using computers, email and digital tools.
• Ability to multitask while maintaining professionalism.
• Team player with a positive attitude.

Responsibilities

• Monitor inventory and ensure vehicles are clean and fueled.
• Support Sales Team with daily tasks, including moving vehicles and prepping for delivery.
• Assist with managing and updating social media platforms.
• Respond to phone calls and emails professionally and promptly.
• Master all features and technology of Lexus vehicles to support customer education.
• Help maintain and improve Lexus website content (e.g. feature guides, tech explanations).
• Aid Sales Managers with overflow tasks and special projects.
• Stay current on all Lexus training and certification.
• Uphold company standards, safety policies, and procedures.
• Take initiative and perform other tasks as needed to support the team.

Skills

Strong customer service

Detail oriented

Organized

Tech-savvy

Team player

Willingness to learn

Tools

Email

Social media platforms

Website content management

Job description

Lexus of Cool Springs is seeking a Lexus Delivery Specialist to support our Sales Department with world-class customer service and smooth vehicle deliveries. This hands-on, fast-paced role is ideal for someone organized, tech-savvy, and eager to grow in the automotive industry.

You’ll monitor inventory, assist the sales team, prep vehicles for delivery, respond to calls and emails, and stay current on Lexus training.