Luxury Valet & Guest Services Manager

Evolution Parking & Guest Services, LLC; Wilmington (NC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Evolution Parking & Guest Services, LLC is seeking a Guest Services Manager to oversee hotel valet operations, maintain Forbes guest service standards, and manage client relationships across our hotel and resort clients.

The role requires 2+ years in a management position, experience with HRIS platforms such as ADP, and strong customer service and leadership skills. Valid US driver’s license is needed and responsibilities include staffing, payroll, and scheduling.

Qualifications

• Experience in valet parking and customer service.
• 2+ years in a management position.
• Experience with HRIS platforms such as ADP.

Responsibilities

• Oversee valet operations and ensure Forbes guest service standards are met.
• Lead and motivate the team; staff scheduling and payroll oversight.
• Maintain client relationships and seek revenue opportunities within hotel contracts.
• Monitor safety, performance metrics, and QA thresholds.

Skills

Customer service

Client relationships

Leadership

Communication

Attention to detail

Education

Associates Degree or higher

High School Diploma or GED

Tools

ADP

Job description

Evolution Parking & Guest Services, LLC is seeking a Guest Services Manager to oversee hotel valet operations, maintain Forbes guest service standards, and manage client relationships across our hotel and resort clients.

The role requires 2+ years in a management position, experience with HRIS platforms such as ADP, and strong customer service and leadership skills. Valid US driver’s license is needed and responsibilities include staffing, payroll, and scheduling.