Luxury Valet & Guest Services Manager

Evolution Parking & Guest Services; Wilmington (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of hotel valet operations and maintain Forbes guest service standards. The role focuses on client relationships, team leadership, budgeting, and safety across high-volume environments.

The ideal candidate will have 2+ years in a management position, experience with HRIS platforms like ADP, and strong communication and organizational skills.

Qualifications

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment.

Responsibilities

• Oversee valet parking operations and ensure Forbes guest service standards are met.
• Maintain client relationships and drive customer satisfaction.
• Lead and motivate team members; manage staffing, payroll, and scheduling.
• Monitor budgets, revenue collection, and cost controls.
• Ensure safety, compliance, and quality standards across the operation.
• Collaborate with hotel clients and internal stakeholders to maximize revenue opportunities.

Skills

Customer service

Client relationship management

Communication (written and oral)

Technology proficiency

Organizational skills

Team collaboration

Education

Associates degree or higher

Tools

ADP HRIS

Job description

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of hotel valet operations and maintain Forbes guest service standards. The role focuses on client relationships, team leadership, budgeting, and safety across high-volume environments.

The ideal candidate will have 2+ years in a management position, experience with HRIS platforms like ADP, and strong communication and organizational skills.