Luxury Travel Specialist – Remote

Professional Travel Group; New York (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Structured onboarding and training

Remote-friendly culture

Access to premium travel resources

Flexible work environment

Job summary

Professional Travel Group is seeking a Luxury Travel Specialist to support high-end travel planning and client coordination in a remote environment. You will help craft premium itineraries, manage reservations, and communicate with clients to ensure a seamless, elevated experience.

The ideal candidate is detail-oriented, customer-service driven, and proficient with online booking tools. You will work with a premium service mindset, maintain accurate client profiles, and collaborate with internal

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and organizational abilities.
• Comfortable using online systems and digital platforms.
• Ability to manage multiple client requests in a remote environment.
• Customer service, hospitality or coordination experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Assist with planning and coordinating upscale travel experiences and reservations.
• Support client requests related to accommodations, itineraries, and scheduling.
• Maintain accurate client profiles and travel details in internal systems.
• Communicate professionally with clients via email, phone, and online platforms.
• Review travel confirmations and service details for accuracy and completeness.
• Provide ongoing support to ensure a smooth and high-quality client experience.
• Follow established processes and service standards.
• Collaborate with internal teams to meet client expectations.

Skills

Communication

Attention to detail

Digital literacy

Remote multitasking

Customer service

Remote work readiness

Job description

Position Overview

We are seeking a detail-oriented and service-driven Luxury Travel Specialist to support high-end travel planning and client coordination in a remote environment. This position focuses on delivering a seamless and elevated client experience through strong organization, communication, and attention to detail. This role is ideal for individuals who enjoy working with premium services, have a strong customer service mindset, and are comfortable managing client requests using digital tools.

Key Responsibilities

• Assist with planning and coordinating upscale travel experiences and reservations
• Support client requests related to accommodations, itineraries, and scheduling
• Maintain accurate client profiles and travel details in internal systems
• Communicate professionally with clients via email, phone, and online platforms
• Review travel confirmations and service details for accuracy and completeness
• Provide ongoing support to ensure a smooth and high-quality client experience
• Follow established processes and service standards
• Collaborate with internal teams to meet client expectations

Qualifications

• Strong written and verbal communication skills
• Excellent attention to detail and organizational abilities
• Comfortable using online systems and digital platforms
• Ability to manage multiple client requests in a remote environment
• Customer service, hospitality, or coordination experience preferred
• Reliable internet access and ability to work remotely

What We Offer

• Structured onboarding and training
• Access to reservation systems and travel resources
• Ongoing support and professional development
• Flexible work environment
• Collaborative and supportive team culture

Ideal Candidate

This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.