Luxury Travel Consultant – Customer Experience (Remote)

Effortless travel solutions ETS; Massachusetts; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible work schedule options

Career development opportunities

Travel-related perks and industry discounts

Collaborative team culture with training

Training provided

Job summary

A leading travel service provider is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning outstanding travel experiences. This fully remote role involves assisting clients with reservations, ensuring accuracy, and providing exceptional customer service. Candidates should possess strong communication skills and experience in travel or hospitality. Join a company that values professionalism and offers flexible schedules and travel-related perks.

Qualifications

• Strong communication skills and a passion for travel.
• Experience in customer service, preferably within the travel or hospitality sectors.
• Ability to work independently from home.
• Organizational skills with a detail-oriented mindset.

Responsibilities

• Provide responsive and professional customer support.
• Assist clients with travel reservations and itinerary updates.
• Communicate essential travel details and agency guidelines.
• Monitor bookings for accuracy and client satisfaction.
• Resolve client questions and maintain organized records.
• Maintain organized records and update internal systems as needed

Skills

Strong communication and interpersonal skills

Customer service experience in travel or hospitality

Ability to work independently

High level of organization and attention to detail

Comfortable using digital tools and booking platforms

Passion for travel

Job description

About the Position

Effortless Travel Solution is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discountsCollaborative and supportive team culture with training provided

Equal Opportunity Employer

Effortless Travel Solution is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.