Luxury Travel Planner | Guest Experience Advocate

Loews Hotels & Co; Franklin (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Loews Hotels & Co is seeking a Travel Planner to engage guests by selling the Loews experience from first contact through reservation. You will verify guest needs, document preferences, and coordinate with properties to ensure a seamless stay.

Strong English skills, confidentiality, and a friendly, professional approach are essential. The role requires solid computer literacy, experience with Outlook and basic Excel, and the ability to work varying schedules including nights and weekends in a

Qualifications

• Must read, write and speak English effectively.
• Strong communication and interpersonal skills.
• Able to organize workload and adapt to change.
• Maintain confidentiality and professionalism.

Responsibilities

• Sell Loews experience and manage reservations accurately.
• Listen to guest requests and document in the system.
• Maintain up-to-date knowledge of hotel features and amenities.
• Process reservations and guest profiles accurately.
• Handle guest communications with courtesy and professionalism.

Skills

English proficiency

Attention to detail

Communication

Organizational skills

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Excel

Outlook

Word

Job description

Loews Hotels & Co is seeking a Travel Planner to engage guests by selling the Loews experience from first contact through reservation. You will verify guest needs, document preferences, and coordinate with properties to ensure a seamless stay.

Strong English skills, confidentiality, and a friendly, professional approach are essential. The role requires solid computer literacy, experience with Outlook and basic Excel, and the ability to work varying schedules including nights and weekends in a