Travel Planner

Loews Hotels, LLC.; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid sick days

Vacation and holidays

Bereavement leave

Tuition reimbursement

Pet insurance

Team member hotel rates

Job summary

Loews Hotels & Co in the United States is seeking a Travel Planner to engage guests and book reservations with a high level of courtesy and professionalism. You will help guests plan stays, provide information on hotels, dining, spa and area attractions, and ensure all details are accurate in the guest profile.

Ideal candidates bring 1–2 years of hospitality or sales experience, strong English skills, and the ability to manage multiple tasks in a dynamic environment.

Qualifications

• High School Diploma or GED equivalent.
• 1–2 years of customer-facing experience, preferably in hospitality or sales.
• Ability to read, write and speak English effectively.
• Strong communication and confidentiality skills.

Responsibilities

• Sells the Loews experience, including hotel, restaurant, spa, golf and events.
• Engages guests by listening and anticipating requests to tailor their stay.
• Maintains knowledge of features and amenities to upsell options.
• Completes reservations accurately with current guest data.
• Notes guest requests in the system to ensure clear communication.
• Shows courtesy, generosity and professionalism in all interactions.
• Responds promptly to requests and escalates when needed.
• Maintains regular attendance and works varied shifts including nights/weekends.

Skills

Reading & writing English

Team collaboration

Confidentiality

Effective communication

Calm under pressure

Time management

Excel basics

Windows apps

Education

High School Diploma or GED

Tools

Microsoft Excel

Outlook

Word

Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here;

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

Our Loews Hotels & Co Travel Planner is a critical piece of the puzzle when it comes to our guests' journey. Our Travel Planner is the first point of contact when a potential guest is seeking out one of our hotels. That is why we charge our Travel Planners with the responsibility of "selling" the Loews experience in a meaningful, genuine way. Our Travel Planner is responsible for providing guests with all the information they need to inform their travel plans- from the first phone call to when a guest stays on property. By actively engaging with each guest to ensure that every last detail of the reservation is taken care of, we can make sure our guests truly feel at home when they stay at Loews. That's why it is critical that our Travel Planner engages each and every caller in a considerate, thoughtful and not overly scripted manner. Most communication is handled by phone, though some processes do require written correspondence. We are looking for Team Members that have hospitality in their DNA, and in turn, we offer an inclusive and empowered culture where our Team Members can flourish as part of our team, and as an individual.

Essential Functions and Responsibilities

• Sells the Loews' experience which includes hotel, restaurant, spa, golf, area attractions and events while incorporating the Loews Hotels Reservations Department standards
• Actively engages with the guest by listening and focusing on their distinctive set of requests to anticipate their needs
• Maintains knowledge regarding all hotel/room features and amenities and incorporates that information into the selling process, always offering the guest the opportunity to enhance their stay
• Accurately completes the reservations process by ensuring that the reservation and guest profile is correct and current
• Ensures all guest requests are clearly noted and are documented in the appropriate system to establish thorough communication with our properties
• Engages the guest with an unmistakable sense of courtesy, generosity and professionalism
• Actively listens to guest requests/challenges to ensure they are handled promptly with genuine care, and escalates as necessary
• Regular attendance in conformance with standards
• Required to work varying schedules to reflect business needs including nights, weekends and holidays
• Required to attend all training sessions and meetings

Qualifications

• Ability to read, write and speak English effectively
• Ability to work cooperatively with others
• Ability to maintain confidentiality
• Ability to communicate effectively both written and verbally
• Ability to work effectively, maintain composure and make decisions in stressful situations.
• Ability to organize workload, and adapt quickly to change
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel
• Proficiency in windows-based computer programs to include e-mail (Outlook), internet and word processing applications (Word)
• Strong computer skills and ability to learn new computer applications

Education:

• High School Diploma or GED equivalent

Experience:

• 1-2 years customer-facing work experience, preferably in hospitality or sales

Language Skills Preferred:

• English, Spanish, Portuguese and French