Luxury Tennis Concierge — Guest Experience Lead

Longboat Key Club; Longboat Key (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Advancement opportunities

Employee discounts on resort amenities

Benefits package including medical,?—d

Paid time off and holidays

Job summary

The Resort at Longboat Key Club is seeking a Tennis Concierge to elevate guest and member experiences within our tennis facilities. You will greet guests, assist with check-in, share information on programs and court availability, and coordinate court reservations to ensure smooth play.

Responsibilities include organizing tennis tournaments, handling inquiries professionally, maintaining a clean facility, and supporting staff to deliver an exceptional resort experience.

Qualifications

• Prior customer service experience, preferably in a hospitality setting.
• Excellent communication and interpersonal skills.
• Knowledge of tennis rules, terminology, and equipment.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• At least a 3.0+ rating in NTRP.
• Available to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests and assist with check-in and registration process.
• Provide information on tennis programs, lessons, and court availability.
• Coordinate court reservations and assign courts to guests.
• Assist with organizing and coordinating tennis tournaments and special events.
• Handle guest inquiries, concern, and complaints in a professional and timely manner.
• Maintain cleanliness and organization of the tennis facilities.
• Other duties as assigned.

Skills

Customer service

Hospitality awareness

Communication skills

Tennis knowledge

Multitasking

Attention to detail

NTRP 3.0+

Flexible hours

Job description

The Resort at Longboat Key Club is seeking a Tennis Concierge to elevate guest and member experiences within our tennis facilities. You will greet guests, assist with check-in, share information on programs and court availability, and coordinate court reservations to ensure smooth play.

Responsibilities include organizing tennis tournaments, handling inquiries professionally, maintaining a clean facility, and supporting staff to deliver an exceptional resort experience.