Luxury Sunset Bar Server | Guest Experience & Upsell Expert

Four Seasons Hotels Ltd; Naples (FL); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

Market-leading 401K with employermatch

Paid Time Off from day one

Employee cafeteria

Travel and spa discounts

Tuition reimbursement

Inclusive work environment

Wellbeing initiatives

Diversity in the workplace

Job summary

Naples Beach Club, a Four Seasons Resort, seeks a professional server for Sunset Bar to deliver exceptional food and beverage service. You will connect with guests, share knowledge of menu items, wine and spirits, and ensure a memorable dining experience from start to finish.

The role requires 2+ years in luxury hotel or high-end restaurant service, fluency in English, and the ability to stand for long hours and handle up to 50 lbs. Competitive wages and comprehensive benefits are offered.

Qualifications

• 2+ years of serving experience, preferably within a luxury hotel and/or high-end restaurant environment.
• Working knowledge of Micros POS system is preferred.
• Strong interpersonal and personal presentation skills are required.
• Guest-focused mentality and understanding the importance of guest’s preferences.
• Strong problem-solving, decision-making and conflict resolution skills.
• The ideal candidate will have a confident, outgoing personality and a can-do approach to any request.
• Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

Responsibilities

• Create a wonderful dining experience by connecting with guests and maintaining an exceptional knowledge of food, wine, spirits, and mixed drinks, and information about menu items and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sale system; check completed orders with the guest’s original order; anticipate guest needs, ascertain satisfaction, and offer suggestions.
• Responsible for delivering and clearing guest food as well as assisting with any guest needs throughout service in a timely manner.
• Upsell patrons on higher priced wine and food items to achieve the sales goals of the department.
• Responsible for accurately closing guest checks and processing cash and credit card payments.
• Provide quick and efficient service, while following state and city alcohol laws and adhering to Four Seasons standards of service and sequence of service.
• Follow all health and safety regulations, restaurant standards, and daily side work.
• Be present and ensure that professional, courteous, and efficient guest service is offered, where each guest is greeted promptly and courteously with eye contact and a smile.

Skills

Serving experience

Interpersonal skills

English fluency

Guest-focused

Problem-solving

Outgoing personality

Tools

Micros POS

Job description

Naples Beach Club, a Four Seasons Resort, seeks a professional server for Sunset Bar to deliver exceptional food and beverage service. You will connect with guests, share knowledge of menu items, wine and spirits, and ensure a memorable dining experience from start to finish.

The role requires 2+ years in luxury hotel or high-end restaurant service, fluency in English, and the ability to stand for long hours and handle up to 50 lbs. Competitive wages and comprehensive benefits are offered.