Luxury Suite Service Specialist – Events & Guest Care

Kraft Group LLC; Foxborough (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Kraft Group LLC is seeking a Suite Busser to support the Luxury Suites crew during home games and stadium events in Foxborough. The person will work with the Suite Attendant to deliver exceptional service, set up facilities for Suite events, buss and deliver food and beverages, and help with post-event cleanup.

Ideal candidates have 2+ years in high-volume catering or full-service dining, are reliable, detail-oriented, and able to communicate well in English.

Qualifications

• 2+ years of experience in high volume catering or full-service dining preferred.
• Knowledge of food service and table standards preferred.
• Maintain a professional demeanor and appearance.
• Organized and attentive to detail.
• Ability to effectively communicate in English, written and verbal.
• Ability to work as a team member in a diverse environment.
• 18 years of age or older.
• Flexible schedule; nights, weekends and holidays may be required.
• Ability to fully commit to all home football games and other full stadium events.

Responsibilities

• Work with the Suite Attendant to deliver first class customer service to all guests in the Luxury Suites.
• Ensure all Suite special requests and needs are met and communicated to management.
• Ability to set-up Suite events with attention to service details and departmental standards.
• Ability to meet Suite service standards including, but not limited to, bussing, food handling and food safety, Suite deliveries.
• Thoroughly break-down and clean-up all equipment and supplies following Suite events, ensuring proper care and storage of all equipment, supplies, food and beverage.
• Responsible for timely delivery of items to Suite Guests that include; food, beverage, dessert cart, small wares and Stadium giveaways.
• Work closely with Pantry expeditor to adhere to quality controls, customer service standards and Suite Attendant support.
• Complete all other duties as required by business or as instructed by management.
• Special projects and assignments as business dictates.

Job description

Kraft Group LLC is seeking a Suite Busser to support the Luxury Suites crew during home games and stadium events in Foxborough. The person will work with the Suite Attendant to deliver exceptional service, set up facilities for Suite events, buss and deliver food and beverages, and help with post-event cleanup.

Ideal candidates have 2+ years in high-volume catering or full-service dining, are reliable, detail-oriented, and able to communicate well in English.