Premium Stadium Suite Concierge

Kraft Sports and Entertainment LLC; Foxborough (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Kraft Sports and Entertainment LLC in Foxborough, MA, seeks a Luxury Suite Coordinator to cultivate exceptional, personalized experiences for suite holders and rental clients. You will coordinate game-day and event-day operations, ensuring suites are prepared, serviced, and maintained to premium hospitality standards.

Responsibilities include addressing readiness issues with internal teams, delivering customized experiences, and partnering with food and beverage to fulfill catering and dietary

Qualifications

• Bachelor’s degree preferred with relevant hospitality or events focus.
• Strong interpersonal, communication, and problem-solving abilities.
• Ability to stay composed under pressure in fast-paced environments.
• Experience with CRM systems and premium guest services is a plus.

Responsibilities

• Serve as primary contact for long-term suite holders and rental clients.
• Coordinate game-day and event-day suite operations to premium standards.
• Address readiness, cleanliness, and setup issues with internal teams.
• Fulfill personalized suite experiences, including special requests and gifts.
• Collaborate with food & beverage, operations, and security to ensure seamless guest experiences.
• Maintain CRM records of client interactions and support renewals.

Skills

Interpersonal skills

Communication

Problem-solving

Organizational skills

CRM experience

Attention to detail

Customer service

Education

Bachelor’s degree preferred

Tools

Microsoft Office

CRM platforms

Job description

Kraft Sports and Entertainment LLC in Foxborough, MA, seeks a Luxury Suite Coordinator to cultivate exceptional, personalized experiences for suite holders and rental clients. You will coordinate game-day and event-day operations, ensuring suites are prepared, serviced, and maintained to premium hospitality standards.

Responsibilities include addressing readiness issues with internal teams, delivering customized experiences, and partnering with food and beverage to fulfill catering and dietary