Premium Suite Experience Concierge

Kraft Group LLC; Foxborough (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Kraft Group LLC is seeking a Luxury Suite Coordinator in Foxborough, MA to deliver premium hospitality for Suite Holders. You will coordinate suite operations, manage VIP requests, and partner with food and beverage teams to customize experiences.

This role emphasizes relationship building, CRM record maintenance, and collaboration with stadium operations to ensure flawless events, both on game days and during non-event days.

Qualifications

• 0-2 years of relevant work experience in Hospitality, Sports Management, Marketing, or related field.
• Bachelor's degree preferred.
• Exceptional interpersonal, communication, and problem-solving skills.
• Ability to work nights, weekends, holidays, and all home games/events.

Responsibilities

• Serve as primary contact for long-term suite holders and rental clients.
• Build and maintain client relationships to support satisfaction and retention.
• Coordinate game-day and event-day suite operations to premium standards.
• Maintain CRM records of client interactions and support renewals and upgrades.

Skills

Interpersonal skills

Communication

Problem-solving

Organizational skills

Customer service mindset

Education

Bachelor's degree

Tools

Microsoft Office Suite

CRM platforms

Job description

Kraft Group LLC is seeking a Luxury Suite Coordinator in Foxborough, MA to deliver premium hospitality for Suite Holders. You will coordinate suite operations, manage VIP requests, and partner with food and beverage teams to customize experiences.

This role emphasizes relationship building, CRM record maintenance, and collaboration with stadium operations to ensure flawless events, both on game days and during non-event days.