Luxury Stylist — Client Experience & Sales

Richemont; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental & vision benefits

401(k) with employer match

Paid time off & wellness programs

Job summary

ALAÏA in Miami Design District seeks a Stylist to welcome every guest and support a seamless client journey. You will be a trusted advisor, delivering memorable service and strong product storytelling in a luxury boutique environment.

The role requires proactive, hands-on attitude, open availability including evenings, weekends, and holidays, and a commitment to maintaining the highest brand standards with omni-channel engagement.

Qualifications

• Relevant experience in Luxury Fashion / Accessories and RTW oriented, with previous experience in retail sales and operations.
• Strong sales techniques and clienteling skills.
• Excellent interpersonal and communication skills.
• A warm and friendly personality that can build relationships easily.
• Truly engaged in the ALAÏA Maison – understanding of the Maison's heritage & values.

Responsibilities

• Achieving Sales & KPIs: Contribute to reaching weekly/monthly store targets with the team.
• Be aware of store and individual Sales and KPI targets and actively engage in all actions to reach them.
• Increase average basket in quantity and value (UPT, VPT) and develop cross-selling opportunities.
• Utilize knowledge of RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world.
• Cultivate exceptional client relationships to maintain and enhance client loyalty.
• Establish action plans and strategies to increase and develop your client base.
• Engage clients by asking open questions, listening to their needs, and gathering the right information to make sales and ensure client returns.
• Participate in client events.
• Address client issues by promptly investigating opportunities and root causes, proposing solutions, and escalating to hierarchy potential roadblocks and recommendations to drive excellence in client service.
• Reinforce clientele relationships with consistent follow-up.
• Bring to life the ALAÏA client experience, representing the highest standards and promoting ALAÏA's name and image within the Boutique.
• Welcome clients in the boutique, over the phone, and by e-mail according to ALAÏA guidance and standards.
• Develop a client book and update the client database, nurturing client loyalty through excellent service and treatment.
• Ensure every client is welcome, well taken care of, and develop long-term relationships.
• Be aware of CRM targets and actively engage in all actions to reach them.
• Implement personalized reach-out campaigns and utilize all clienteling tools available to complete CRM tasks within given timeframes.
• Consistently capture client data and take notes of all qualitative information.
• Familiarize yourself with the portfolio of customers.
• Utilize all omnichannel services available to grow omnichannel sales.
• Actively complete trainings and participate in all commercial activities set by the SM/ASM/HO.
• Is aware of local trading environment and competitors' activities.

Job description

ALAÏA in Miami Design District seeks a Stylist to welcome every guest and support a seamless client journey. You will be a trusted advisor, delivering memorable service and strong product storytelling in a luxury boutique environment.

The role requires proactive, hands-on attitude, open availability including evenings, weekends, and holidays, and a commitment to maintaining the highest brand standards with omni-channel engagement.