Senior Stylist

US04 Richemont North America, Inc.; New York (NY); On-site; USD 38,572 - 46,838; Full time

Benefits offered by this job

Medical, dental, and vision programs

401(k) with employer match

Paid time off

Job summary

US04 Richemont North America, Inc. is seeking a Senior Stylist in New York City who will act as an ambassador for the brand, ensuring clients receive the highest level of service. This role requires at least five years of experience in luxury retail and strong interpersonal skills to build lasting client relationships.

The position offers a competitive hourly wage and a range of benefits, including medical, dental, and vision programs, along with 401(k) contributions and paid time off.

Qualifications

• At least five years of experience in luxury retail.
• Previous experience in retail sales and operations.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.

Responsibilities

• Ensures every client is welcome and develops long‑term relationships.
• Implements personalized reach‑out campaigns and utilizes clienteling tools.
• Ensures an impeccable store environment and participates in inventories.

Skills

Interpersonal skills

Communication skills

Attention to detail

Computer skills

Job description

Location: New York City

Reports to: Boutique Director

Role Overview

A Senior Stylist at ALAÏA serves as an ambassador of the Maison, welcoming every guest into the Alaïa family, acting as a trustworthy advisor to clients and a reliable partner to store managers.

Responsibilities

• Client relationship owner: Ensures every client is welcome, well taken care of, and takes pride in developing long‑term relationships.
• CRM responsible: Aware of CRM targets and actively engages in all actions to reach them; implements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within the given timeframe; consistently captures client data and takes notes of all qualitative information; knows his or her portfolio of customers, especially the VVICs and VICs handled.
• Omnichannel business partner: Aims to offer excellent customer service and improve individual business performance; uses all omnichannel services available to grow omnichannel sales; aware of store and individual sales and KPI targets and actively engages in all actions to reach them; actively completes trainings and participates in all commercial activities set by the SM/ASM/HO; aware of the local trading environment and competitors’ activities.
• Operations excellence supporter: Ensures an impeccable store environment, BOH and grooming at any time of the day; proactively informs SM/ASM of any structural repair needed to ensure a luxurious environment at all times; implements all guidelines related to store and back‑of‑house management and participates in inventories; supports after‑sales clients and follows up to ensure impeccable after‑sales service; complies with established Richemont policies and standards.

Qualifications

• At least five years of experience in luxury retail.
• Previous experience in retail sales and operations.
• Excellent interpersonal, communication, and computer skills.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• Ability to sit down and stand for extended periods of time.
• Ability to work open availability, including evenings, weekends and holidays.
• Ability to lift up to 20lb boxes regularly.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance, disability benefits, and 401(k) with employer match.
• Paid time off, wellness reimbursement benefit, and employee assistance program.
• Volunteer days off to support community initiatives.

Expected Hourly Range: $28.00 – $34.00