Luxury Style Advisor: Personal Styling & Service

ME+EM Ltd; Palo Alto (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental and vision plans

Generous paid time off

Birthday day off

Life insurance and disability cover

Parental leave after 2 years ofservice

Uniform allowance

Employee and Friends & Family discount

Refer a Friend scheme

Career growth opportunities

Job summary

ME+EM Ltd is seeking a Style Advisor for our new Stanford store, with the flexibility to work across seven days and eight-hour shifts. You will deliver authentic service in a fast-paced environment, applying product knowledge and styling expertise to exceed customer expectations.

Join a dynamic team in a luxury fashion brand that values communication, relationship-building, and meticulous store standards. This role focuses on customer experience, brand representation, and GDPR-conscious data

Qualifications

• Experience working in a fast paced, high volume environment.
• Have a genuine passion for fashion and providing outstanding customer service

Responsibilities

• Provide the best experience through speed and accuracy.
• Ensure you represent the brand at all times by following the company dress code.
• Continually improve product knowledge and research products online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Be confident in building organic and long-lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Confident with styling, outfit building and recommendations.
• Escalate customer complaints to the management team.
• Awareness of opening and closing duties and support when necessary.
• Be confident with till functions.
• Process transactions, refunds and telephone orders confidentially.
• Understanding the importance of data collection and ensuring GDPR is adhered to.
• High level of telephone etiquette.
• Maintaining store visual merchandising standards.
• Replenishing stock and keeping the shop floor clean and tidy.
• Assist with deliveries and stock recalls.
• Being responsible for own H&S and ensuring H&S processes are followed in store.

Skills

Fast-paced environment experience

Customer service passion

Job description

ME+EM Ltd is seeking a Style Advisor for our new Stanford store, with the flexibility to work across seven days and eight-hour shifts. You will deliver authentic service in a fast-paced environment, applying product knowledge and styling expertise to exceed customer expectations.

Join a dynamic team in a luxury fashion brand that values communication, relationship-building, and meticulous store standards. This role focuses on customer experience, brand representation, and GDPR-conscious data