Luxury Style Advisor - Made-to-Measure & Elite Clienteling

Ermenegildo Zegna Holditalia S.p.A; Houston (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer match

Paid time off (vacation/holidays)

Commuter benefits

Job summary

Ermenegildo Zegna Holditalia S.p.A. in Houston is seeking a Style Advisor to deliver exceptional luxury shopping experiences and build lasting client relationships. You will work closely with the store team to drive sales, promote Made to Measure, and translate product craftsmanship into meaningful customer benefits.

The role emphasizes in-store customer engagement, CRM-driven clienteling, and strong communication skills to meet KPIs and elevate the ZEGNA brand.

Qualifications

• 2+ years in luxury retail or client-focused sales
• Proficient with CRM platforms and clienteling practices
• Excellent written and verbal communication skills
• Strong emotional intelligence and relationship-building ability

Responsibilities

• Deliver memorable in-store experiences following brand selling flow
• Build relationships with new and existing clients through networking and CRM follow-ups
• Identify opportunities to increase sales and customer engagement
• Provide personalized styling and total looks tailored to client preferences
• Promote Made to Measure services as part of the selling ceremony
• Utilize digital tools to create a seamless luxury experience
• Address customer issues with empathy and adhere to service policies
• Maintain knowledge of ZEGNA products and craftsmanship to translate benefits
• Uphold clienteling standards, CRM data quality, and store KPIs
• Share customer insights and store updates with the team to support goals

Skills

Luxury retail

CRM platforms

Clienteling

Communication

Tools

CRM Software

Job description

Ermenegildo Zegna Holditalia S.p.A. in Houston is seeking a Style Advisor to deliver exceptional luxury shopping experiences and build lasting client relationships. You will work closely with the store team to drive sales, promote Made to Measure, and translate product craftsmanship into meaningful customer benefits.

The role emphasizes in-store customer engagement, CRM-driven clienteling, and strong communication skills to meet KPIs and elevate the ZEGNA brand.