Luxury Style Advisor — Made-to-Measure & Clientele Expert

Zegna; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Made to Measure Certification

Medical, dental, and vision coverage

401(k) with employer match

Commuter benefits

Paid time off

Premium materials access

Creative autonomy

Career growth

Job summary

ZEGNA is seeking a Style Advisor for our Houston Team to deliver a personalized luxury shopping experience. You will collaborate closely with the General Manager to strengthen client relationships, drive sales, and safeguard the heritage and craftsmanship of ZEGNA.

You will engage clients through in-store consultations, promote Made to Measure services, and leverage CRM tools to tailor recommendations. A minimum of 2 years in luxury retail and strong communication skills are required.

Qualifications

• Minimum 2+ years in luxury retail or client-focused sales.
• Proficient with digital tools and CRM platforms for clienteling.
• Demonstrated emotional intelligence and relationship-building.
• Excellent written and verbal communication across diverse audiences.
• Curiosity and willingness to grow within a luxury brand.

Responsibilities

• Deliver an exceptional in-store luxury experience following the ZEGNA selling flow.
• Build relationships with new and existing clients through CRM follow-ups.
• Drive sales and client engagement through personalized styling and consultations.
• Promote Made to Measure services as part of the selling process.
• Maintain high standards in clienteling, CRM data quality, and after-sales service.
• Collaborate with store team and GM to achieve KPIs and store goals.
• Translate product knowledge into clear benefits for clients.
• Utilize digital tools to create a cohesive luxury experience across touchpoints.

Skills

Luxury retail

Clienteling

CRM proficiency

Emotional intelligence

Communication skills

Tools

CRM software

Job description

ZEGNA is seeking a Style Advisor for our Houston Team to deliver a personalized luxury shopping experience. You will collaborate closely with the General Manager to strengthen client relationships, drive sales, and safeguard the heritage and craftsmanship of ZEGNA.

You will engage clients through in-store consultations, promote Made to Measure services, and leverage CRM tools to tailor recommendations. A minimum of 2 years in luxury retail and strong communication skills are required.