Luxury Store Team Leader: Elevate Client Experience & Sales

LVMH Group; Beverly Hills (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Loro Piana is seeking a Team Manager in Beverly Hills to lead a store team, ensuring exceptional client experience and product expertise. You will drive sales, manage inventory, and partner with visual merchandising to optimize layout while embodying the brand's culture.

The role requires 5+ years of luxury retail management and strong leadership, with the ability to coach, train, and assess performance while maintaining peak store operations and client satisfaction.

Qualifications

• 5+ years of management and sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, prioritization and problem-solving skills.
• Strong knowledge of sales, operations, and inventory.
• Ability to coach, motivate, and assess performance.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Recruit, lead, motivate, and coach the team to achieve the best in their abilities and lead to commercial success while ensuring exceptional client experience.
• Identify training needs and ensure all team members receive appropriate training and development opportunities.
• Conduct regular performance evaluations and provide constructive feedback to support team members' growth and success.
• Embody the Loro Piana culture, be an ambassador of the Loro Piana values, by being the key driver of culture within the team and ensuring the alignment with this culture of team members.
• Maintain a comprehensive knowledge of the store's product offerings, including features, benefits, and trends.
• Oversee the team's dedicated product assortment, ensuring optimal inventory levels and product presentation.
• Drive sales performance by setting and achieving team sales targets and implementing effective sales strategies.
• Collaborate with other Team Managers, Department Managers and the visual merchandising teams located in the store to optimize store layout and product placement.
• Ensure that the highest level of desire is created, by making clients dream through exceptional storytelling.
• Ensure that each team member optimizes the savoir faire and heritage through the selling ceremony.
• Monitor clients feedback and implement necessary improvements to enhance client's satisfaction within the team's area of responsibility.
• Give meaning to the measurement of client experience and lay the foundations for a client - centric culture.
• Motivate the team on the client service tools as a good support to enhance the business, identifying any training needs.
• Support teams to understand the root causes and solutions to provide exceptional service together with the Department Manager.
• Coach the teams to support the client experience initiatives with the Department Manager.
• Overseeing operational processes and collaborating closely with the Operations Manager. This includes managing activities such as shipping and receiving, ensuring smooth inventory management, and maintaining efficient workflows.
• Maintain a well-organized, clean, and visually appealing team environment to attract and retain clients.
• Ensure compliance with company policies and procedures, as well as local laws and regulations, within the team's area of responsibility.

Skills

Leadership

Team management

Sales

Operations

Inventory

Coaching

SAP

Microsoft Office

Problem solving

Tools

SAP

Microsoft Office

Job description

Loro Piana is seeking a Team Manager in Beverly Hills to lead a store team, ensuring exceptional client experience and product expertise. You will drive sales, manage inventory, and partner with visual merchandising to optimize layout while embodying the brand's culture.

The role requires 5+ years of luxury retail management and strong leadership, with the ability to coach, train, and assess performance while maintaining peak store operations and client satisfaction.