Loro Piana, Seasonal Store Support Specialist, San Diego, CA

Loro Piana; San Diego (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Loro Piana seeks a Store Support Specialist to join our San Diego team. You will help deliver an elevated luxury shopping experience by assisting clients, sharing product expertise, and supporting store operations.

You will build client relationships through emails, notes, calls, and our clienteling app, while maintaining strong product knowledge and seamless collaboration with the sales team. Previous luxury retail experience is preferred.

Qualifications

• 2+ years of sales or sales support experience.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork.
• General knowledge of sales, operations, and inventory.

Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
• Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
• Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

Skills

Sales experience

Customer service

Teamwork

Attention to detail

Tools

Microsoft Office

SAP

Job description

Position

We are seeking a Store Support Specialist to join our team at Loro Piana. As a Store Support Specialist, you will play a crucial part in ensuring an elevated shopping experience by delivering exceptional support to the store team. You will coordinate with team members to address client inquiries, utilize your product expertise, manage transactions, and assist in various operational tasks across the business. Your passion for luxury goods and building client relationships will contribute to the overall success of key business objectives.

Job Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
• Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
• Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

Profile

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.