Luxury Store Support Specialist: Elevate Client Experience

LVMH Group; New York (NY); On-site; USD 28,000 - 34,000; Part time

Job summary

Loro Piana is seeking a Seasonal Store Support Specialist for our Madison Avenue location in New York. You will play a key role in delivering an elevated luxury shopping experience by assisting store teams, applying product expertise, managing transactions, and handling various operational tasks.

Ideal candidates have 2+ years in luxury retail sales or support, strong MS Office and SAP skills, and excellent attention to detail with a collaborative team mindset.

Qualifications

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.

Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
• Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
• Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

Skills

Sales experience

Customer service

Teamwork

Attention to detail

Physical capability

Tools

MS Office

SAP

Job description

Loro Piana is seeking a Seasonal Store Support Specialist for our Madison Avenue location in New York. You will play a key role in delivering an elevated luxury shopping experience by assisting store teams, applying product expertise, managing transactions, and handling various operational tasks.

Ideal candidates have 2+ years in luxury retail sales or support, strong MS Office and SAP skills, and excellent attention to detail with a collaborative team mindset.