Luxury Store Manager - Orlando (FL)

Longines Watch Co. Francillon Ltd.; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with match

Life insurance

Paid time off

Holiday pay

Employee discount

Job summary

Longines Watch Co. Francillon Ltd. seeks a Store Manager in Orlando to lead a luxury retail team, drive sales, and deliver exceptional clientelling in alignment with brand standards.

The role demands strong leadership, financial acumen, and a commitment to outstanding customer service, with weekend availability and an emphasis on brand presentation.

Qualifications

• Must have a High School Diploma, GED or equivalent.
• Bachelor’s Degree in Management, Business or equivalent preferred.
• 3–5+ years retail store experience with leadership is a plus.
• Must be able to provide outstanding customer service aligned with Brand expectations.
• Fluency in English; bilingual is a plus depending on location.

Responsibilities

• Drive sales and deliver refined customer service.
• Mentor and develop a highly specialized sales team to brand standards.
• Oversee promotions, product training, and floor presentations to drive today’s sales and future growth.
• Own the Longines brand at the store level and ensure brand representation at all times.

Skills

Leadership

Customer service

Communication

Financial analysis

Multitasking

Problem solving

Languages

Education

High School Diploma / GED

Bachelor's degree in Management / Business

Tools

Microsoft Office

Job description

As a Store Manager with Longines, you are responsible for driving sales, delivering refined customer service and demonstrating strong clientelling skills. You will manage, mentor, and develop a highly specialized sales team to the Company brand standard. You will own your brand at the store level. You will help to ensure all promotions, product training, and floor presentations are effectively in place to execute what will happen to drive sales today as well as for future growth. You will the brand, inside and outside the boutique.

Profile

• Must have a High School Diploma, GED or equivalent
• Bachelor’s Degree in Management, Business or equivalent preferred
• Must have 3-5+ years’ retail store experience; leadership experience with sales and luxury merchandise a plus
• Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment
• Able to make sound decisions with relevant facts at hand and drive for results
• Good problem solving skills
• Must be able understand and analyze financial details of retail business
• Ability to provide outstanding customer service in line with Brand expectations
• Excellent selling and customer service skills
• Work independently and on weekends and outside of regular office hours
• Fluency in English and other languages as required by location
• Must have excellent oral and written communication skills; strong interpersonal skills.
• Must be proficient in Microsoft Office (Outlook, Word, Excel & Powerpoint)
• Must be organized, accurate, thorough, and able to monitor work for quality
• Must be able to adhere to deadlines and response to inquiries within a require time frame
• Must be able to sustain level of professionalism; friendly demeanor;
• The ability to work well with all levels of internal management and staff
• Ability to multi-task and handle changing priorities
• Able to work well with minimal supervision; self-starter
• Ability to deal with conflict and able to influence across functional lines
• Bilingual is a plus.

This is primarily an active position, which requires the Store Manager to have the ability to stand approximately 5 – 8 hours per day usually 5 - 7 days per week. During peak sale periods (e.g. Holiday, Back-to-School), will work for long periods throughout a work day. Requires to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale. Required to lift items weighing 5 – 25 lbs regularly without assistance. In certain circumstances, weights may be higher. Required to work an average of 40 hours per week. Finger dexterity is necessary.

Benefits Program

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 3.5 weeks of PTO per year, 1 Month PTO after 5 years
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount

For more information please see https://transparency-in-coverage.uhc.com/

Company Description

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.