Sales Associate - Sawgrass (FL)

Lumesse; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Life insurance

Paid time off 18 days per year

Holiday pay

Vision insurance

Job summary

Swatch Group is seeking a Sales Associate for Tissot U.S., responsible for delivering exceptional customer service and driving sales in a luxury retail setting. You will showcase product expertise, maintain client relationships, and support store operations.

The role requires a team player with a proactive attitude and flexibility to work weekends and holidays. Ideal candidates have 3–5 years in luxury retail, strong communication skills, and the ability to exceed sales targets while upholding

Qualifications

• High school diploma or equivalent.
• 3–5 years in a luxury retail sales role preferred.
• Strong customer service orientation and ability to exceed sales goals.

Responsibilities

• Provide outstanding customer service per Brand standards.
• Demonstrate product knowledge to assist clients with purchases.
• Build and maintain client relationships and records for future purchases.
• Assist in store operations, merchandising and daily reporting.
• Support loss prevention and protect company assets.
• Flexible schedule including weekends and holidays.

Skills

Luxury retail experience

Excellent communication

Team player

Sales goal driven

Product knowledge

Customer service

Bilingual (a plus)

Education

High School Diploma

Retail or luxury training (preferred)

Job description

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Job Description

As a Sales Associate with Tissot U.S., and the position will responsible for demonstrating outstanding customer service as per Brand standards, generate sales, merchandise and safeguard company assets. You will be expected to help client outreach initiatives, build brand awareness, assist in daily operations of the store. All positions support and assists management team in achieving all customer service and sales goals initiatives. You will be the brand, inside and outside the boutique.

Profile

Primary Duties and Responsibilities:

• Provide a unique and special experience to all clients
• Reach & exceed your sales goals
• Maintain and grow existing clients; keep records of milestones and client’s tastes and goals for future purchases
• Assist in sales process as per established store protocols
• Communicate customer requests to management.
• Assist in the submission of daily reports and sales reconciliation reports
• Assist in processing and replenishing merchandise and monitoring counter stock.
• Develop existing client base and reach new prospects through networking and outreach
• Actively participate in merchandising projects, ie: daily stock maintenance, display changeovers, product transfers, etc.
• Provide superior after-sale service to all clients
• Provide the highest level of client service through personalized contact in product maintenance
• Use product knowledge and selection to provide exceptional service and build customer relationships
• Team-oriented
• Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures
• Greet customers in a timely, professional and personable manner
• Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed.
• All other duties assigned by Management

Requirements

Education and Experience Requirements

• Must have High School Diploma and/or equivalent
• Must possess a strong luxury retail jewelry and time piece experience
• All applicants should have 3-5 years of experience in a sales position, specialty luxury retail preferred
• Driven to deliver superior service by exceeding customer expectations
• Able to work well as a team player in a very fast-paced, energetic environment
• Able to achieve sales goals and be goal oriented
• Excellent verbal and interpersonal skills
• Be a self-starter and use good judgment in all situations
• Must be able to work well as a team player in a fast-paced, energetic environment
• Must be able to sustain level of professionalism; friendly demeanor;
• The ability to work well with all levels of internal management and staff
• Must be able to demonstrate basic computer literacy
• Flexible to retail working hours including availability on weekends and holidays.
• Ability to multi-task and handle changing priorities
• Able to work well with minimal supervision; self-starter
• Bilingual is a plus

Physical Requirements:

This is primarily an active position, which requires the Sales Associate to have the ability to stand approximately 5 – 8 hours per day usually 5 - 7 days per week. During peak sale periods (e.g. Holiday, Back-to-School), will work for long periods throughout a work day. Requires to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale. Required to lift items weighing 5 – 25 lbs regularly without assistance. In certain circumstances, weights may be higher. Required to work an average of 40 hours per week. Finger dexterity is necessary.

Schedule/Availability:

• Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays.

Additional Skill Requirements:

• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
• Strong interpersonal, communication, organization and follow-through skills
• Accept constructive feedback
• Understand and follow posted work rules and procedures
• Must possess strong organizational, project management and problem-solving skills with multi-tasking abilities in a fast-paced environment;
• Must be self-motivated and a self-starter; quick learner for a multifaceted business and companion domestic and international staff;

This description outlines the basic responsibilities and requirements for the role. This is not a comprehensive listing of all job duties of the Sales Associate. Duties, responsibilities and activities may change at any time with or without notice.

Benefits Program

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year, 1 Month PTO after 5 years
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance