Luxury Sales Associate - Aventura (FL)

Longines Watch Co. Francillon Ltd.; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off (PTO)

Employee product discount

Job summary

Longines Watch Co. Francillon Ltd. is seeking a Sales Associate in Miami, Florida. This position requires delivering exceptional customer service and achieving sales goals while promoting brand awareness. Candidates should have a high school diploma, preferably a bachelor's degree, and 3-5 years of retail sales experience, especially in luxury goods. Strong communication and organizational skills are essential. The company offers benefits including health insurance, 401(k) participation, and product discounts.

Qualifications

• 3-5 years of experience in a sales position, specialty luxury retail preferred.
• Good problem solving skills.
• Ability to provide outstanding customer service.

Responsibilities

• Greet customers in a timely, professional manner.
• Support Store Sales Goals.
• Assist in sales process as per store protocols.

Skills

Customer service

Sales experience

Problem solving

Communication

Organizational skills

Education

High School Diploma or equivalent

Bachelor’s Degree in Management or Business preferred

Job description

Overview

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Job Description

As a Sales Associate with Longines, you will be responsible for demonstrating outstanding customer service as per Brand standards, generate sales, merchandise and safeguard company assets. You will be expected to help client outreach initiatives, build brand awareness, assists in daily operations of the store. All positions support and assist management team in achieving all customer service and sales goals initiatives. You will be the brand, inside and outside the boutique.

Responsibilities

• Greet customers in a timely, professional and personable manner
• Provide a unique and special experience to all clients, offering introduction of the brand
• Support Store Sales Goals
• Support Boutique’s clienteling efforts, by manually entering qualified presentation(s) into Client Log Book. Capturing essential data, such as email, phone #, brand (reference # if possible)
• Assist in sales process as per established store protocols
• Communicate customer requests to management
• Assist in the submission of daily reports and sales reconciliation reports
• Assist in processing and replenishing merchandise and monitoring counter stock
• Ensure all “Presentations” are properly documented for customer outreach
• Actively participate in merchandising projects, ie: daily stock maintenance, display changeovers, product transfers, etc.
• Support providing superior after-sale service to all clients, ensuring “Thank You” program is executed to perfection
• Team-oriented
• Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures
• Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed
• All other duties assigned by Management

Qualifications

• Must have a High School Diploma, GED or equivalent
• Bachelor’s Degree in Management, Business or equivalent preferred
• All applicants should have 3-5 years of experience in a sales position, specialty luxury retail preferred
• Good problem solving skills
• Ability to provide outstanding customer service in line with Brand expectations
• Excellent selling and customer service skills
• Work independently and on weekends and outside of regular office hours
• Fluency in English and other languages as required by location
• Must have excellent oral and written communication skills; strong interpersonal skills
• Must demonstrate clientele building skills
• Must demonstrate basic computer proficiency skills
• Must be organized, accurate, thorough, and able to monitor work for quality
• Must be able to adhere to deadlines and respond to inquiries within a required time frame
• Must be able to sustain level of professionalism; friendly demeanor
• The ability to work well with all levels of internal management and staff
• Ability to multi-task and handle changing priorities
• Able to work well with minimal supervision; self-starter
• Ability to deal with conflict and able to influence across functional lines

Benefits

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount

For more information please see https://transparency-in-coverage.uhc.com/

Job Location: Biscayne Boulevard 19501, 33180 Aventura FL, United States (Florida)

Company Address: The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA