Luxury Sales Associate - Valley Fair (CA)

Lumesse; Santa Clara (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Life insurance

PTO (paid time off)

Holiday pay

Voluntary benefits

Job summary

Swatch Group is the world’s leading finished-watch manufacturer with 16 brands, spanning luxury to mass markets. This Sales Associate role with Longines focuses on delivering outstanding customer service, generating sales, and supporting store operations while preserving brand standards in a boutique environment.

You will engage customers, present the brand, and contribute to daily sales goals. The position requires flexibility, weekend work, and excellent communication skills to ensure a

Qualifications

• Must have 3-5 years of experience in a sales position, specialty luxury retail preferred.
• Must have High School Diploma, GED or equivalent.
• Bachelor’s Degree in Management, Business or equivalent preferred.
• Excellent selling and customer service skills.
• Fluency in English and other languages as required by location.

Responsibilities

• Greet customers in a timely, professional and personable manner.
• Provide a unique and special experience to all clients, offering introduction of the brand.
• Support Store Sales Goals.
• Support Boutique’s clienteling efforts by entering client data into Client Log Book.
• Assist in sales process as per store protocols.
• Communicate customer requests to management.
• Assist in daily reports and sales reconciliation.
• Assist in processing and replenishing merchandise and monitoring counter stock.
• Document all Presentations for customer outreach.
• Provide superior after-sale service and uphold Thank You program.

Skills

Customer service

Sales experience

Communication skills

English fluency

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Computer proficiency

Job description

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Job Description

As a Sales Associate with Longines, you will be responsible for demonstrating outstanding customer service as per Brand standards, generate sales, merchandise and safeguard company assets. You will be expected to help client outreach initiatives, build brand awareness, assists in daily operations of the store. All positions support and assist management team in achieving all customer service and sales goals initiatives. You will be the brand, inside and outside the boutique.

Duties & Responsibilities

• Greet customers in a timely, professional and personable manner
• Provide a unique and special experience to all clients, offering introduction of the brand.
• Support Store Sales Goals
• Support Boutique’s clienteling efforts, by manually entering qualified presentation(s) into Client Log Book. Capturing essential data, such as email, phone #, brand (reference # if possible)
• Assist in sales process as per established store protocols
• Communicate customer requests to management.
• Assist in the submission of daily reports and sales reconciliation reports
• Assist in processing and replenishing merchandise and monitoring counter stock.
• Ensure all “Presentations” are properly documented for customer outreach
• Support providing superior after-sale service to all clients, ensuring “Thank You” program is executed to perfection.
• Team-oriented
• Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures
• Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed.
• All other duties assigned by Management

Requirements

Education and Experience Requirements

• Must have a High School Diploma, GED or equivalent
• Bachelor’s Degree in Management, Business or equivalent preferred
• All applicants should have 3-5 years of experience in a sales position, specialty luxury retail preferred
• Ability to provide outstanding customer service in line with Brand expectations
• Excellent selling and customer service skills
• Work independently and on weekends and outside of regular office hours
• Fluency in English and other languages as required by location
• Must have excellent oral and written communication skills; strong interpersonal skills.
• Must demonstrate basic computer proficiency skills
• Must be organized, accurate, thorough, and able to monitor work for quality
• Must be able to adhere to deadlines and response to inquiries within a require time frame
• Must be able to sustain level of professionalism; friendly demeanor;
• The ability to work well with all levels of internal management and staff
• Ability to multi-task and handle changing priorities
• Able to work well with minimal supervision; self-starter
• Ability to deal with conflict and able to influence across functional lines

This is primarily an active position, which requires the Sales Associate to have the ability to stand approximately 5 – 8 hours per day usually 5 – 7 days per week. During peak sale periods (e.g. Holiday, Back-to-School), will work for long periods throughout a 1 – 12 hour day. May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale. Required to lift items weighing 5 – 25 lbs regularly. In certain circumstances, weights may be higher. Required to work an average of 48 hours per week. operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the role. This is not a comprehensive listing of all job duties of the Sales Associate Duties, responsibilities and activities may change at any time with or without notice.

The compensation for this role is $21 - $24 per hour depending on experience. Commissions are also part of the compensation for this role.

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year, 1 Month PTO after 5 years
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance