Luxury Store Manager: Lead, Inspire & Grow

kate spade new york; Oak Park (IL); On-site; USD 62,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Store Manager in Oak Park, IL to lead a luxury retail team and drive exceptional customer experiences. You will manage store performance, coach associates, and ensure brand standards across all operations.

Successful candidates will demonstrate leadership, a passion for people development, and a proven ability to deliver results in a fast-paced environment while maintaining the Coach heritage and values.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences that reflect Coach’s heritage and values.
• Strong business acumen with a focus on results and operational excellence.

Responsibilities

• Lead the store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.

Skills

Leadership

Team Leadership

Sales Performance

Customer Experience

Job description

Coach is seeking a Store Manager in Oak Park, IL to lead a luxury retail team and drive exceptional customer experiences. You will manage store performance, coach associates, and ensure brand standards across all operations.

Successful candidates will demonstrate leadership, a passion for people development, and a proven ability to deliver results in a fast-paced environment while maintaining the Coach heritage and values.